Alma Costiniuc
Targu-Mures ,Mures
Summary
Strong communication skills and emotional intelligence enable effective collaboration in fast-paced environments. Experience with international clients enhances adaptability and cultural awareness, ensuring clarity in English. Academic background in economics, international affairs, and entrepreneurship provides a solid analytical foundation and comprehensive understanding of business operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Engagement Representative
DevHub Tech
Cluj-Napoca
08.2024 - 04.2026
- Assisted international customers with payments, identity verification, and account issues through digital channels, ensuring accurate and empathetic support that enhanced user experience and contributed to customer retention.
- Managed complaints with calm, clear communication and problem-solving.
- Worked closely with team members to develop strategies for achieving performance targets.
- Maintained clean, safe working environments to eliminate accident risks.
Barista and Trainer
Amrest Coffee SRL
Iasi
03.2023 - 07.2024
- Prepared beverages to standard and operated POS systems, trained new employees, ensured consistent, welcoming Starbucks experience, and developed strong communication, teamwork, and customer service skills.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
Education
Economics and International Affairs - Economics
Faculty of Economics and Business Administration
Cluj-Napoca07-2026
Social Science - Social Science and English
Colegiul National Eudoxiu Hurmuzachi
Radauti, Romania07-2022
Skills
- Driver's License B
- Customer care and support
- Chat support management
- Multichat handling expertise
- Payment assistance services
- Digital transaction support
- Point of sale operations
- Churn management
- Data entry accuracy
- Microsoft Office proficiency
- Basic accounting knowledge
- Business model understanding
- Team collaboration skills
- Effective communication skills
- Empathy and active listening
- Conflict resolution
Languages
Romanian
First Language
English
Proficient
C2
German
Intermediate
B1
Italian
Beginner
A1
Certification
- Level C2 Cambridge Certificate
- Bilingual Specialization certified
- Practical Training in International Trade – FSEGA
- Excel & Data Analysis Training – FSEGA
- EViews Applied Econometrics Workshop – FSEGA
Interests
My main hobby revolves around music, as I can play five different instruments I also enjoy drawing and spending time outdoors, especially hiking
Timeline
Customer Engagement Representative
DevHub Tech
08.2024 - 04.2026
Barista and Trainer
Amrest Coffee SRL
03.2023 - 07.2024
Economics and International Affairs - Economics
Faculty of Economics and Business Administration
Social Science - Social Science and English
Colegiul National Eudoxiu Hurmuzachi