Alona Tikhonova
Bucharest,Romania
Summary
Dedicated professional specializing in passenger safety and emergency response, certified in first aid. Proven track record in conflict resolution and enhancing in-flight sales through effective cross-selling techniques. Skilled in crew resource management and maintaining high service standards with strong cultural awareness and communication abilities. Focused on leveraging core competencies to deliver exceptional passenger experiences.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Cabin Crew Member
Malta Air
Bucharest base, Romania
2022.10 - 2026.05
- Assisted in conducting pre-flight safety briefings and emergency procedure demonstrations per EASA standards.
- Provided attentive passenger service across busy short and medium-haul routes.
- Supported in-flight sales through upselling and cross-selling techniques.
- Responded to in-flight emergencies by applying first aid and evacuation procedures as necessary.
- Collaborated with cockpit crew and ground teams to facilitate smooth on-time operations.
- Managed passenger concerns and conflict situations with calmness and professionalism.
- Created a welcoming atmosphere through friendly interactions with passengers.
- Administrated detailed reports regarding incidents or medical emergencies encountered during flights promptly and accurately.
Studio Manager
Naira Studio
Bucharest
2022.03 - 2022.08
- Managed client consultations, bookings, complaints and daily studio operations
- Supervised staff coordination, supply procurement and workspace organisation
Technical Consultant
Trialia
Kharkiv / Kyiv
2018.04 - 2022.02
- Trained and coached team members in customer service and sales methodology
- Delivered product consultations and product application guidance to clients
Beauty studio business (Owner)
Self- employed
2010.06 - 2016.12
- Managed procurement, inventory, client negotiations and business documentation
- Innovated product offerings based on customer feedback and market analysis,.
- Negotiated contracts with suppliers, resulted in cost savings.
Education
Service Sphere
Kharkiv Higher Professional School
2013.01 - 2014.01
Construction & Architecture
Kharkiv National University
2004.01 - 2007.01
Boeing 737-800 Series Training
Ryanair
Coloristic sertification -
Vitalfarco
Itally /2019 - /2020
Skills
- Passenger Safety & Emergency Response
- First Aid — Certified
- Pre-flight Briefings & Demonstrations
- Conflict & Complaint Resolution
- In-flight Sales & Cross-selling
- Crew Resource Management (CRM)
- Cabin Management & Service Standards
- Cultural Awareness & Communication
Certification
- IAA Cabin Crew Attestation IE-22-3598 (12.11.2022)
- First Aid & Emergency Response Certified, current
- EASA Safety & Security In compliance
- U.S. visa holder B2
- Driving license
LANGUAGES
English Advanced
Russian Native
Ukrainian Proficient
Position
Flight Attendant
Senior Crew
Timeline
Cabin Crew Member
Malta Air
2022.10 - 2026.05
Studio Manager
Naira Studio
2022.03 - 2022.08
Technical Consultant
Trialia
2018.04 - 2022.02
Service Sphere
Kharkiv Higher Professional School
2013.01 - 2014.01
Beauty studio business (Owner)
Self- employed
2010.06 - 2016.12
Construction & Architecture
Kharkiv National University
2004.01 - 2007.01
Coloristic sertification -
Vitalfarco
/2019 - /2020
Boeing 737-800 Series Training
Ryanair