Ana-Luiza Marc
Brașov
Summary
Enterprising Language School Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Highly experienced Medical Translator with proven track record of delivering precise translations between English. French and Romanian. In-depth understanding of cultural nuances to effectively bridge communication. Dedicated to accuracy and reliability.
Overview
18
18
years of professional experience
Work History
Language School Branch Manager
Lexis Școli De Limbi Străine România
09.2020 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Maintained friendly and professional customer interactions.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Assessed employee performance and developed improvement plans.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Engaged employees in business processes with positive motivational techniques.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Medical Translator
Self Employed Services
10.2010 - Current
- Supported clinical trials involving non-English speaking participants by providing accurate translation services throughout the study process.
- Maintained strict adherence to HIPAA regulations and professional ethical guidelines while handling sensitive patient information during translations.
- Contributed to improved treatment outcomes by facilitating clear communication between patients and medical staff.
- Assisted in training new Medical Translators on industry-specific protocols, procedures, and terminology.
- Participated in continuing education opportunities to stay current on evolving medical terminology and best practices in translation.
- Enhanced patient comprehension by accurately translating complex medical terminology and concepts.
- Managed tight deadlines while maintaining exceptional attention to detail in written translations for various medical documents.
- Streamlined communication between healthcare professionals and patients by providing precise translation services in realtime.
- Followed ethical codes to protect confidentiality of patient medical information.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
Foreign Language Teacher
Lexis Școli De Limbi Străine
09.2006 - Current
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Promoted critical thinking skills through structured debates and group discussions within the target language context.
- Developed worksheets, PowerPoint presentations and group activities from scratch.
- Participated in professional development opportunities to stay current with language teaching methodologies and trends.
- Designed task-oriented activities and games to facilitate better language acquisition.
- Contributed to curriculum development initiatives by providing input on course materials, assessments, and pedagogical approaches for foreign language instruction.
- Provided written and oral feedback to parents on students' progress.
- Organized extracurricular activities such as language clubs and exchange programs, promoting deeper engagement in the subject matter.
- Established positive relationships with parents to encourage collaboration on student success and learning objectives.
- Developed engaging lesson plans that incorporated multimedia resources, improving student retention and participation.
- Collaborated with colleagues to develop interdisciplinary units for a richer learning experience.
- Determined learning needs and styles of students to target lesson plans.
Education
Master of Arts - Specialized Language in Translation - French
Transilvania University
Brașov06.2007
Bachelor of Arts - Philology - English And French
Transilvania University
Brașov06.2005
Skills
- Strong team-builder
- Team Player
- Excellent time management skills
- Customer Service
- Verbal/written communication
- Attention to Detail
- Excellent work ethic
- Decision-Making
- Client Relationship Management
- Approachable
- Team Supervision
- Market Research
- Strategic Planning
- Goals and performance
- Training and Development
- Coaching and Mentoring
- Public Speaking
- Staff Management
- Staff recruitment
- Staff Training
- Conflict Resolution
- Process Improvement
- Business Development
- Marketing
- Willing to Learn
- Problem-solving abilities
- Multitasking Abilities
- Prioritizing and Planning
- Fluent Bilingualism
- Continuing Education Commitment
- Medical terminology expertise
- Anatomy and Physiology Knowledge
- Written Translation Proficiency
- Computer and Software Proficiency
- Medical Procedure Understanding
- Research and Information Gathering
- Time Management
- Adaptability and Flexibility
- Critical Thinking
- Confidential Information Protection
Writing poetry, hiking and travelling
Writing Poetry - Crafting poetry is a passion of mine, allowing me to express emotions and thoughts creatively through the power of words. This hobby enhances my ability to think deeply and communicate effectively.
Hiking - Hiking is a favored pastime, providing me with an opportunity to connect with nature, maintain physical fitness, and cultivate resilience. This activity underscores my love for adventure and appreciation for the outdoors.
Travelling - I have a strong enthusiasm for exploring new cultures and destinations. Travelling broadens my perspectives, fosters adaptability, and enriches my understanding of the world.
Languages
English
Proficient
C2
French
Proficient
C2
Timeline
Language School Branch Manager
Lexis Școli De Limbi Străine România
09.2020 - Current
Medical Translator
Self Employed Services
10.2010 - Current
Foreign Language Teacher
Lexis Școli De Limbi Străine
09.2006 - Current
Master of Arts - Specialized Language in Translation - French
Transilvania University
Bachelor of Arts - Philology - English And French
Transilvania University
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