Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Certification
Timeline
Generic
Ana-Maria Genescu

Ana-Maria Genescu

Sibiu,Romania

Summary

I'm a proactive Assistant Manager who loves helping teams work better and making sure customers leave happy. I’m great at simplifying processes and coming up with fresh ideas that keep things running smoothly and clients coming back. People often say I create a positive workplace where continuous improvement is the norm.

I’m driven by leadership and problem-solving, with strong organizational and communication skills. I’ve successfully led teams and projects, always focusing on boosting productivity and encouraging teamwork. I’m committed to creating a supportive environment that helps everyone do their best.

I pay close attention to details and have plenty of experience with administrative tasks. I handle daily operations with strong planning skills to make sure projects get done on time.

As a hardworking, I’ve proven I can manage all sorts of administrative responsibilities. I know the best ways to juggle resources, schedules, and people to meet goals. I’m tech-savvy and always on the lookout for ways to improve.

I enjoy taking on new challenges by using people skills, teamwork, and problem-solving abilities. I’m motivated to deliver excellent service and consistent results.

I’m a loyal team player who understands how to train and mentor others. I’m hands-on and proactive when it comes to getting tasks done.

Energetic and organized, I communicate clearly and am skilled at finding solutions through careful analysis. I’m comfortable multitasking, leading group discussions, and managing projects.

With 9 years of experience as a reliable assistant, I’m good at juggling multiple priorities with a positive attitude and am ready to take on more responsibilities to help the team succeed.

I’m enthusiastic about solving customer problems and always work to improve results with smart strategies and great service.

With my experience, I’m known for spotting operational needs and creating solutions that save money, increase revenue, and keep customers satisfied. I’m resourceful, organized, and have strong leadership and team-building skills.

Overview

10
10
years of professional experience
1
1
Certification

Work history

Assistant manager

Zacaria
Sibiu
02.2017 - Current
  • Provided general administrative support to ensure smooth office operations
  • Assisted the HR department with employee attendance tracking and timesheet management
  • Maintained and updated daily records of employee presence and absences
  • Prepared monthly reports for payroll based on attendance data
  • Supported onboarding and document management for new hires
  • Scheduled interviews and communicated with candidates as needed
  • Handled internal communication and responded to employee queries
  • Ensured confidentiality and accuracy of employee data and HR documents
  • Managed office supplies and coordinated with vendors
  • Provided support to manager during audits, ensuring accurate reports.
  • Improved customer service by implementing new procedures and protocols.
  • Assisted in recruitment process to build an effective workforce.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Maintained high standards of store cleanliness, enhancing shopping experience for customers.
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Coordinated with management on operational issues providing solutions for better efficiency.
  • Created a positive work environment, resulting in higher employee morale.
  • Minimised inventory loss for improved profit margins.
  • Managed daily operations to ensure smooth running of the shop floor.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Developed strong relationships with suppliers, ensuring timely delivery of products.
  • Monitored health and safety measures for guaranteed compliance.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Drafted procedural statements and guidelines for company-wide use.
  • Created digital file classification system for company-wide use.

Sale assistant

Zara
Sibiu, Sibiu
09.2015 - 02.2017
  • Managed till operations smoothly, reducing waiting time for customers.
  • Demonstrated products effectively leading to increased sales conversions.
  • Utilised excellent communication skills to provide detailed product information.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Delivered exceptional after-sales service, encouraging repeat business.
  • Improved customer service by efficiently handling queries and complaints.
  • Monitored trends in consumer behaviour with keen attention to detail.
  • Offered personalised shopping advice to enhance customer experiences.
  • Conducted daily inventory checks to manage stock levels accurately.
  • Trained new staff members, fostering a supportive working environment.
  • Assisted customers with product selection for optimal satisfaction.
  • Collaborated effectively with team members to meet sales targets.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Followed company procedures and guidelines for smooth retail operations.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Built lasting relationships with clients through customer service interactions.
  • Collaborated with sales managers to meet target quotas.
  • Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
  • Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Maintained accurate records to track cash handling activities.
  • Monitored and reported suspicious activity to security officer to avoid theft.
  • Informed customers regarding promos and warranty services to increase sales.
  • Carried out active selling from initial customer greeting.
  • Boosted product sales by offering selection guidance to customers.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Tagged products quickly and accurately with price tags and stickers.
  • Organised displays to promote inventory and encourage customer purchases.
  • Accepted card, cash and cheque payments in POS register system.
  • Promoted customer loyalty scheme at checkout.
  • Inspected products for damages and expiry dates before processing refunds.
  • Built rapport with new and existing customers to boost client retention.
  • Totalled bills using maths skills and maintained accurate till count.
  • Requested and checked customer IDs at checkout for age-restricted products.
  • Identified discrepancies in stocks through regular inventory management.
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Explained establishment policies to customers and offered advice on selections.
  • Displayed wares in temporary structures at markets to attract new customers.
  • Prepared invoices for customers with large orders or special sales types.
  • Packed and wrapped gifts with decorative details to match customer preferences.

Education

Master in Administrarea Afacerilor in Turism Si Servicii - Administrarea Afacerilor

Universitatea Lucian Blaga Din Sibiu
Sibiu
/2013 - /2015

Licenta in Economia Comertului, Turismului Si Serviciilor - Administrarea Afacerilor

Universitatea Lucian Blaga Din Sibiu
Sibiu
/2010 - /2013

Skills

  • Retail operations understanding
  • Communication excellence
  • Proactive initiative taker
  • Data analysis capability
  • Customer relationship building
  • Staff scheduling
  • Task prioritisation
  • Time efficiency
  • Resilience under pressure
  • Initiative taking
  • Critical evaluation
  • Health and Safety Compliance
  • Product knowledge
  • Conflict Resolution
  • Invoicing
  • Administrative procedures
  • Emotional intelligence
  • Reliable follow-through

Languages

English
Advanced
Spanish
Upper intermediate

Affiliations

  • Traveling
  • Reading
  • Fitness
  • Photography

Certification

Microsoft Office Suite, Adobe Acrobat, Google Workspace, Document Management

Timeline

Assistant manager

Zacaria
02.2017 - Current

Sale assistant

Zara
09.2015 - 02.2017

Master in Administrarea Afacerilor in Turism Si Servicii - Administrarea Afacerilor

Universitatea Lucian Blaga Din Sibiu
/2013 - /2015

Licenta in Economia Comertului, Turismului Si Serviciilor - Administrarea Afacerilor

Universitatea Lucian Blaga Din Sibiu
/2010 - /2013

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Ana-Maria Genescu