Ana Maria-Madalina Leopea
Brasov
Summary
Resource Coordinator with 6 years of proven expertise in the outsourcing industry. Adept at efficiently coordinating talent and delivering exceptional customer support to ensure high satisfaction levels. Demonstrated ability to optimize resource allocation and streamline operations for enhanced productivity and client success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Resource Coordinator
Teleperformance
04.2019 - Current
- Proficiently oversaw and streamlined the handling of technical managers' requests via chat and email, ensuring prompt and effective resolution;
- Strategically coordinated the allocation of engineers, considering their geographical locations and working schedules to maximize operational efficiency and resource utilization;
- Demonstrated adeptness in prioritizing requests based on criticality, while meticulously updating their statuses to facilitate seamless workflow management and timely deliverables;
Junior Project Manager
Tradutex
12.2017 - 04.2019
- Managed the coordination of translators and kept customers updated on the status of their requested translations to ensure clear communication and satisfaction;
- Conducted meticulous review of translations, ensuring precision in dates and numerical data;
- Translated documents between English and French, demonstrating strong language skills and cultural understanding for effective communication;
Education
English Language and Literature-French Language and Literature Program
Transilvania University of Brasov
01.2017
Skills
- Organizational skills
- Adaptability and flexibility
- Strategic planning
- Strong communication skills
- Customer relationship
management - Attention to detail
Languages
Romanian
Native language
English
Advanced
C1
French
Upper intermediate
B2
Certification
Trados Studio 2024 Intermediate Training Localisation
Timeline
Resource Coordinator
Teleperformance
04.2019 - Current
Junior Project Manager
Tradutex
12.2017 - 04.2019
English Language and Literature-French Language and Literature Program
Transilvania University of Brasov
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