Ana-Maria Olanescu

As a Sales Support Specialist and Customer Service Representative I led full-cycle order and logistics management using AX and SAP systems, ensuring operational efficiency and client satisfaction. Identified and pursued revenue growth opportunities within key IT accounts, collaborated cross-functionally to align service delivery with client needs and resolved complex customer issues as well as managed quality assurance workflows through Salesforce.

Managed both paper and electronic Central Files ensuring accuracy, compliance, and efficiency. Responsibilities included tracking, scanning and filing Case Report Forms (CRFs), maintaining proper document naming and uploads in electronic systems, and supporting EDC User Management and Impact Harmony processes. Oversaw study file creation, document distribution, quality control, and archiving, while providing Central File copies as required.

Facilitated client success and operations by managing complex onboarding and account processes. For key clients, I oversaw full order management in SAP, customized invoicing, asset reconciliation and coordinated cross-country efforts to ensure project timelines were met. I maintained direct communication with clients, quickly resolving issues and ensured smooth service delivery. As part of the Triage Team, I served as the primary point of contact for global clients, assisting with compliance, contract and order setup, and ensuring a smooth transition to long-term account management, all while focusing on efficiency and client satisfaction

Coordinated end-to-end processes across Partners, Sales, Marketing, Logistics ensuring clear communication and adherence to company policies. Managed contract lifecycle, from registration to invoicing and renewals, using SAP for contract creation, hardware support management and revenue reporting. Supported both internal teams and clients, ensuring alignment with sales targets and client expectations, with all interactions conducted in Portuguese.

Provided operational support to Brazilian clients, managing transaction processing, backlog orders and escalations. Handled daily communication in Portuguese and English via phone and email, ensuring timely resolution of customer issues. Acted as a liaison between clients and internal teams including Sales, Marketing, Logistics, and global suppliers. Contributed to quality control, process improvements, and special operational initiatives to enhance service efficiency and accuracy.