ANA MARIA PRICOP
Registered Nurse
Bacau, Romania
Summary
Versatile professional with a background spanning nursing to assistant management, bringing a wide-ranging skill set to customer service, call center, virtual assistant, and IT roles. Proficient in needs evaluation, project support, and strategic planning, excelling in delivering exceptional customer experiences. Adept in team collaboration and active listening for effective communication and problem-solving. Punctual and skilled in time management, enabling timely and efficient service delivery. Tech-savvy with expertise in software tools and data analysis techniques to support IT functions and optimize processes. Positioned to positively contribute to the success of any customer-centric or IT-oriented endeavor as a skilled agent experienced in identifying client needs promptly and professionally, with a proven track record of exceeding sales objectives and developing loyal customer relationships through strong interpersonal skills.
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Agent Call Center
CGS Romania
06.2024 - 08.2024
- Provided exceptional customer service by addressing client inquiries and resolving issues efficiently, contributing to overall customer satisfaction.
- Utilized CRM software to manage customer accounts and track interactions, ensuring accurate record-keeping and follow-up actions.
- Collaborated with team members to develop effective sales strategies that enhanced product visibility and increased engagement with potential clients.
- Conducted training sessions for new hires on company policies and procedures, fostering a knowledgeable workforce and promoting adherence to operational standards.
- Analyzed customer feedback data to identify trends and recommend improvements in service delivery, enhancing the overall client experience.
Assistant (Deputy) Head of Home
Hatchmoor Nursing Home
03.2022 - 12.2022
- Demonstrated leadership by providing both clinical/care and managerial guidance to staff.
- Ensured adherence to budgetary constraints and monitored staff numbers effectively.
- Implemented and enforced health and safety regulations for residents, visitors, and staff.
- Developed structured training programs and assisted in staff recruitment processes.
- Maintained quality assurance standards through regular audits and supervision of staff.
Registered Nurse
Hatchmoor Nursing Home
07.2015 - 03.2022
- Provided holistic care, offering emotional, physical, and mental support to residents.
- Collaborated with external healthcare professionals to ensure comprehensive care plans.
- Conducted thorough assessments, documented medical histories, and symptoms.
- Administered nursing care, including monitoring vital signs and assisting with daily activities.
- Prepared residents for treatments, collected blood samples, and facilitated medical procedures.
Commercial Worker
SC. Pambac. SRL
07.2013 - 01.2015
- Provided exceptional customer service by addressing inquiries and resolving issues promptly during scheduled shifts.
- Managed inventory levels effectively by conducting regular stock assessments and placing orders as needed to maintain optimal supply.
- Trained new staff on operational procedures and company policies to ensure consistent service quality and adherence to safety protocols.
- Assisted in the development of promotional displays, enhancing product visibility and contributing to increased customer engagement within the store.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers while maintaining accuracy in transactions.
- Monitored compliance with food safety regulations, ensuring all products were stored and handled correctly to minimize health risks.
Education
Bachelor of Arts - Business Management
Coventry University
UK09-2023
Nurse School - Nursing
Scoala Post Liceala FEG
Bacau, Romania 01.2011 - 12.2014
BAC Diploma - CAD Project Design
Technical College Anghel Saligny
Bacau, Romania 01.2007 - 12.2011
Skills
Client support
Telecommunications support
Digital task management
Assessment of needs
Technical support expertise
Project coordination
Collaborative teamwork
Effective communication
Effective time management
Active Listening
Strategic Planning
Punctuality
Data Analysis
Proficiency in Technology
Software Utilization
Decision-Making
Problem-solving
Customer service and care
Positive attitude
Clear communication
Certification
BAC Diploma in CAD Protectant, Technical College Anghel Saligny Bacau, 09/01/07, 06/30/11
Accomplishments
- Successfully coordinated with external healthcare professionals to provide comprehensive care, resulting in improved health outcomes for residents.
- Implemented structured training programs for staff, enhancing their skills and ensuring high-quality care delivery.
- Demonstrated effective leadership as Assistant Head of Home, fostering open communication and positive teamwork among staff members.
- Played a key role in budget management, ensuring efficient allocation of resources and maintaining staff numbers within budgetary constraints.
- Maintained compliance with health and safety regulations, creating a safe and secure environment for residents, visitors, and staff members.
Skills Highlight
Effective customer service is foundational to success in any role. By honing skills such as active listening, communication, and team collaboration, I've consistently delivered exceptional service to residents and their families. Through needs evaluation and strategic planning, I ensure personalized care plans that meet individual requirements, fostering trust and satisfaction. Punctuality and time management are essential in maintaining efficient operations, allowing me to provide timely assistance and support to both residents and colleagues., In today's increasingly digital world, proficiency in technology is crucial. I leverage my tech skills to streamline processes and enhance productivity. Whether it's utilizing software for project support or conducting data analysis for strategic planning, my proficiency in various technological tools enables me to adapt to evolving needs effectively. This tech-savvy approach enhances decision-making and facilitates seamless communication and collaboration within the team.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsWork from home optionQuote
The best way out is always through.
Robert Frost
Languages
English
Advanced (C1)
Spanish
Beginner (A1)
Timeline
Agent Call Center
CGS Romania
06.2024 - 08.2024
Assistant (Deputy) Head of Home
Hatchmoor Nursing Home
03.2022 - 12.2022
Registered Nurse
Hatchmoor Nursing Home
07.2015 - 03.2022
Commercial Worker
SC. Pambac. SRL
07.2013 - 01.2015
Nurse School - Nursing
Scoala Post Liceala FEG
01.2011 - 12.2014
BAC Diploma - CAD Project Design
Technical College Anghel Saligny
01.2007 - 12.2011
Bachelor of Arts - Business Management
Coventry University