ANA MARIA PRICOP

Versatile professional with a background spanning nursing to assistant management, bringing a wide-ranging skill set to customer service, call center, virtual assistant, and IT roles. Proficient in needs evaluation, project support, and strategic planning, excelling in delivering exceptional customer experiences. Adept in team collaboration and active listening for effective communication and problem-solving. Punctual and skilled in time management, enabling timely and efficient service delivery. Tech-savvy with expertise in software tools and data analysis techniques to support IT functions and optimize processes. Positioned to positively contribute to the success of any customer-centric or IT-oriented endeavor as a skilled agent experienced in identifying client needs promptly and professionally, with a proven track record of exceeding sales objectives and developing loyal customer relationships through strong interpersonal skills.

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.

Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.

• Successfully coordinated with external healthcare professionals to provide comprehensive care, resulting in improved health outcomes for residents.
• Implemented structured training programs for staff, enhancing their skills and ensuring high-quality care delivery.
• Demonstrated effective leadership as Assistant Head of Home, fostering open communication and positive teamwork among staff members.
• Played a key role in budget management, ensuring efficient allocation of resources and maintaining staff numbers within budgetary constraints.
• Maintained compliance with health and safety regulations, creating a safe and secure environment for residents, visitors, and staff members.