Ana Toma

- Good understanding of partner's business model and organization, by representing the distributors interest within HP;
- First point of contact for Central Europe for supplies and hardware contacts (aprox. 50 accounts);
- Contributed to projects, ensuring their successful implementation: Supplies Claimless, Toner Serialization, A3/iMPS, S-Print, 3D, Supplies Price Protection, API, Clearwater, Poly;

- First point of contact for tools/processes automation project in order to improve customer's satisfaction;
- Established regular engagement with different organizations in order to provide the partners with best representation of their interests within HP Inc.
- Participated in internal projects & initiatives by providing professional meeting minutes, ad-hoc reviews and follow-up on the agreed actions;
- Timely engagement in strategic initiatives to create appropriate awareness of relevant operational aspects;
- Mentor for new team members;
- Management of Change (MOC) for Central Europe (CE) market distributors and sales;
- Interlocked with different teams and functions across HP to deliver the best solution and result for distributors;

- First point of contact for supplies distributors from Italy, Spain and some countries from Middle East (aprox. 30 accounts);
- Contributed to defined projects, ensuring their successful implementation: Supplies Claimless, Toner Serialization, A3/iMPS, S-Print, 3D, Supplies Price Protection;
- Established regular engagement with different organizations in order to provide the partners with best representation of their interests within HP Inc.
- Timely engagement in strategic initiatives to create appropriate awareness of relevant operational aspects;
- Interlocked with different teams and functions across HP to deliver the best solution and result for distributors;

- Resolved problems, improved operations and provided exceptional service;

- Served as an escalation point for advanced troubleshooting scenarios, leveraging extensive product knowledge to resolve complex issues quickly.

- Provided information about invoices, registered and solved the billing complains;
- Provided information on fares and services of the company;
- Provided support in solving problems for large and strategic accounts;
- Received and register faults for voice and data services for business clients;
- Delivered trainings for new employees;