Anamaria Anghelescu

• Successfully managed project delivery within timeline, milestones, quality, and budget, leveraging design thinking principles to ensure alignment with our overall strategy and provide insights and guidance based on industry expertise.
• Designed and implemented a comprehensive onboarding plan for newcomers, including workshops, training materials, and continuous learning opportunities, to enable them to ramp up quickly and become productive team members. This resulted in a more efficient and effective onboarding process, reducing the ramp-up time for new team members and improving overall team performance.
• Created a dedicated team to manage enablement activities, including QA testing and vendor management, ensuring everyone was aligned with our strategy and had the resources needed to succeed. This led to better alignment and coordination across departments and improved delivery of high-quality products and services.
• Developed an operating structure for the remote team to achieve maximum synergy based on visibility, transparency, and effort.
• Facilitated communication and collaboration between departments, breaking down silos and ensuring everyone worked towards the same goals. This resulted in increased efficiency, productivity, and a more positive and collaborative work environment.
• Utilized design thinking principles to define and implement a feedback-gathering process enabling the entire team to voice opinions on our product. This led to a more user-centered approach to product development and allowed us to better meet the needs and expectations of our customers.
• Played a key role in the decision-making process related to product scope, leveraging design thinking principles to ensure alignment with customer needs and strategic objectives. This resulted in a more focused and effective product development process, emphasizing meeting customer needs and delivering value.
• Provided coaching and mentoring to peers and reports alike, leveraging design thinking principles to encourage autonomy and initiative and design a positive growth culture. This led to a more engaged and motivated team with a greater sense of ownership and accountability for their work.
• Managed projects' budgets within the assigned portfolio, tracked differences to plan, and adjusted forecasts accordingly, leveraging design thinking principles to ensure alignment with strategic objectives and maximize the impact of available resources. This resulted in more effective and efficient use of resources, as well as a greater focus on delivering value to customers.
• Released Projects in WFH environment: Jedi Fallen Order (including Stadia) working closely with Respawn, Lost in Random - Zoink, It takes Two Switch, and VO - Turn Me UP and Hazelight.

• Led and developed the strategic vision and daily operating model of the QA team, which consists of 50+ FTEs depending on the project.
• Develop and execute a comprehensive black box testing strategy, ensuring complete coverage of all systems from an end-to-end user perspective.
• Manage the test plans and test case pipeline from design, documentation, and technical specification perspective, ensuring high accuracy and efficiency.
• Deliver a test case management system within budget and established time frame, ensuring timely and quality releases.
• Responsible for project chartering and managing team responsibilities, processes, and expectations, maintaining high team morale and motivation.
• Create project plans to manage scope, schedules, cost, communication, quality, and risk, ensuring successful project delivery.
• Represent the QA team at the project level in discussions and collaboration processes with studio teams and upper management, driving alignment and a shared vision.
• Collaborate and partner with development and other departments to optimize project schedules and continuously improve operational efficiency and effectiveness, leveraging QA strategies and evolving QA methodologies.
• Manage resource planning and scheduling to ensure business quality and agreed metrics, optimizing resource utilization for maximum efficiency and productivity.
• Create and monitor the Master Quality Plan for particular products or franchises, ensuring quality and consistency across all releases.
• Create and maintain test documentation for the project life cycle, including test strategy, scripts, and reporting test results to key stakeholders, ensuring alignment and transparency across all stakeholders.
• Proactively identifying and mitigating risks to ensure successful project delivery.
• Developed training plans, materials, and processes to ensure continuous learning and development of team members, driving a culture of learning and development.
• Delivered successful titles, including Battlefield 4, Battlefront, NHL, and Jedi Fallen Order, ensuring high-quality releases that met project timelines and budgets.

• Managed and oversaw HP VAS multi-language Support services across 3 sites (Bucharest, Galati, and Barcelona).
• Successfully expanded the support activity from 6 to 11 languages within 9 months of taking charge.
• Doubled the number of FTEs delivering Helpdesk services from 10 to 20 while migrating the HP in-house activity from Spain to Romania.
• Led and directed a multinational Helpdesk team of 20+ FTEs, maintaining constant communication between departments and acting as a single point of contact for customers.
• Conducted a skills gap analysis and implemented a customized training and development program aligned with business objectives and individual needs, resulting in increased productivity and job satisfaction.
• Created and implemented efficient processes and procedures for Hewlett-Packard's multinational projects, including calls and emails in the Nordic languages.
• Developed training plans, materials, and processes that reduced project training length from 4 weeks to just one. The training courses and quizzes covered areas such as Application Management, Project Operations, and Soft Skills.
• Implemented a more efficient bonus grid based on quality and quantity KPIs, which significantly improved overall quality and customer satisfaction.
• Created functional requirements and continuously tested and improved an Automation process for logging and scheduling remote monitoring alerts, which reduced the number of required FTEs from 17 to 6, resulting in an overall yearly economy of over 100k Euros.
• Prioritized workload, optimized resources, planned operations, and forecasted budgets, ensuring business objectives and agreed metrics were met.
• Implemented and optimized new application systems and tools to improve overall service delivery.

Early Stage Experience:

• Helpdesk Delivery Lead, Euroanswer, 01/2012 - 09/2012
• Quality Assurance Supervisor, Euroanswer, 07/2011 - 01/2012
• Helpdesk Agent, Euroanswer, 12/2010 - 07/2011
• Financial Advisor, CITIBANK ROMANIA SA, 05/2010 - 12/2010