Ana Maria Bunea
Otopeni
Summary
Accomplished Human Resources Officer at SC Prodtehnology SRL, adept in organizational development and HR policies, significantly enhancing workplace culture and diversity initiatives. Leveraged talent management and effective communication skills to foster corporate relationships, achieving notable improvements in employee satisfaction and operational compliance.
Overview
17
17
years of professional experience
Work History
Human Resources Officer
SC Prodtehnology SRL
06.2019 - Current
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Advised department managers on best practices in regard to labor relations, conflict resolution, and disciplinary actions.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages.
- Fostered an inclusive workplace culture by promoting diversity initiatives and awareness programs.
- Coordinated employee placements and administrative details.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Assistant Manager
Advanced Digital Solutions Romania
01.2014 - 09.2014
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Taking, recording, filing and archiving the correspondence and the messages received from partners, customers and other employees-writing business correspondence necessary to perform daily activities.
- Ensuring transmission / receiving documents by post, fax, e-mail. Updating the database documents
- Hotel reservation for external partners, car booking.
- Maintaining the relationships between customers and suppliers, invoicing the goods sold by the company for customers and preparing products ordered to be sent by courier company to customer premises.
- Managed approximately 50 incoming calls, emails and faxes per day from customers
Audiology Assistant
Audionova
04.2013 - 10.2013
- Assisted in the creation of individualized treatment plans for patients with various hearing impairments.
- Educated patients on proper hearing aid usage and care, empowering them to take an active role in their hearing health management.
- Contributed to the overall success of the audiology clinic by consistently demonstrating a commitment to quality patient care, teamwork, and ongoing professional growth.
- Managed inventory of hearing aid supplies, ensuring adequate stock levels were maintained at all times to meet patient demand promptly.
- Handling approx. 10 clients per day.
Ride Host
Cedar Point Amusement Park
06.2012 - 09.2012
- Coordinated closely with other departments such as security or first aid when necessary to address any incidents that arose during shifts.
- Provided exceptional customer service by addressing guest concerns and answering questions promptly and accurately.
- Received recognition for outstanding customer service skills on multiple occasions from both management and guests alike.
- Enhanced guest experience by providing friendly and informative assistance during ride operations.
Game Operator
Cedar Point Amusement Park
06.2011 - 09.2011
- Collaborated with other team members to improve overall game quality and functionality.
- Resolved player complaints, fostering a positive gaming environment for all users.
- Promoted a safe and enjoyable gaming atmosphere by enforcing rules and policies consistently.
Fashion Consultant
Atelier Couture René Guéritée
06.2009 - 11.2009
- Developed lasting relationships with clients, leading to increased repeat business and loyalty.
- Educated clients on proper garment care techniques, extending the life of their purchases while maintaining optimum appearance quality.
- Boosted sales revenue through effective upselling and cross-selling of fashion products.
- Prepared detailed reports on client progress, maintaining records of styling sessions for future reference and evaluation purposes.
Sales Assistant
Oysho
04.2008 - 02.2009
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
Education
MBA - Business Administration
Northeastern University
Chicago, USA08-2020
No Degree - Comprehensive Business Administration Courses
Computer Systems Institute
Chicago, Illinois, USA06-2018
No Degree - English As A Second Language Courses
Solex College
Chicago, Illinois, USA09-2017
Master of Arts - Human Resources Management
National University of Political Studies(SNSPA)
Bucharest, Romania06-2012
Master of Arts - Sociology
National University of Political Studies(SNSPA)
Bucharest, Romania06-2012
Bachelor of Arts - Sociology
National University of Political Studies(SNSPA)
Bucharest, Romania06-2010
High School Diploma -
B.P. Hasdeu National College
Buzau, Romania06.2007
Skills
- HR policies and procedures
- Organizational Development
- Report Writing
- Onboarding
- Records Maintenance
- Payroll Administration
- Career Development
- Talent management
- Recruitment
- Corporate relationships
- Business Correspondence Writing
- Remote Conferencing and Communication
Languages
Romanian
Native language
English
Advanced
C1
Timeline
Human Resources Officer
SC Prodtehnology SRL
06.2019 - Current
Assistant Manager
Advanced Digital Solutions Romania
01.2014 - 09.2014
Audiology Assistant
Audionova
04.2013 - 10.2013
Ride Host
Cedar Point Amusement Park
06.2012 - 09.2012
Game Operator
Cedar Point Amusement Park
06.2011 - 09.2011
Fashion Consultant
Atelier Couture René Guéritée
06.2009 - 11.2009
Sales Assistant
Oysho
04.2008 - 02.2009
MBA - Business Administration
Northeastern University
No Degree - Comprehensive Business Administration Courses
Computer Systems Institute
No Degree - English As A Second Language Courses
Solex College
Master of Arts - Human Resources Management
National University of Political Studies(SNSPA)
Master of Arts - Sociology
National University of Political Studies(SNSPA)
Bachelor of Arts - Sociology
National University of Political Studies(SNSPA)
High School Diploma -
B.P. Hasdeu National College
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