Ana Maria Crăciun
București
Summary
- Person tolerant to stress, with the ability to quickly adapt to changes;
- Critical and innovative thinking;
- Very good communication and teamwork skills;
- Person attentive to details with the ability to effectively solve problems;
- Interest in continuous development;
- Dedication within the company;
- High level of time management: developed capacity to complete tasks;
- Ambitious, friendly person, with cooperative spirit and eager to learn;
- Effective collaborating with others and also working independently;
- Creative person with exceptional writing, social media and project management skills;
- Analytical Skills
- Communication
- English
- Organization Skills
- Problem Solving
- Procurement
- Tender Submissions
- Oral Communication
- Tender Management
- Tender Process
Overview
13
13
years of professional experience
1
1
Certification
Work History
Tendering Specialist
Antisel RO SRL
01.2025 - Current
- Identifying, reviewing and analyzing tender documents and requirements;
- Collaborating with various departments to gather necessary information for tender submissions;
- Preparing and compiling all necessary documents for tender submissions;
- Managing the entire tender process from initial inquiry to final submission;
- Ensuring all tender submissions are compliant with quality and regulatory standards and meets client requirements and deadlines;
- Maintaining a database of all tender documents and submissions;
- Identifying and assessing potential risks associated with tender submissions;
- Contracts responsible: from receiving and registering contracts in EBS to the good execution warranties;
- Responsible in relation to CNSC for filing contestations and paying the bails.
District Manager
5 to Go Europe Holding
05.2024 - 11.2024
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Supervised various locations, enforcing high-quality standards of operation.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Monitored competitor activity, adapting strategies to maintain competitive advantage.
Tendering Specialist And Customer Care
Novaintermed Srl
03.2018 - 03.2024
- Maintaining the relations with the company's clients; Drafting of contracts as well as their signing process within the company, as well as with the client;
- Operation in the ERP system of orders, contracts, price offers for the company's clients;
- Identifying, reviewing and analyzing tender documents and requirements;
- Collaborating with various departments to gather necessary information for tender submissions;
- Preparing and compiling all necessary documents for tender submissions;
- Managing the entire tender process from initial inquiry to final submission;
- Running various reports according to the requirements of the sales director. Ex: stock, sales reports.
- Use of Microsoft Office package;
- Responsible for purchases: preparation of supply orders; Maintaining the relationship with suppliers; Monitoring of the main contractual parameters: delivered quantities, quality, delivery term; Development and continuous updating of suppliers' databases, prices and other internal reports;
- Maintenance of communication with suppliers and beneficiaries for all problems related to the development of contractual relations.
- Used virtual communication methods to contact customers, including live chat, email, phone and occasional post.
- Kept customers updated on order status, deliveries, account information and order details when appropriate through.
- Checked product availability for customers and staff with enthusiasm and determination.
- Employed excellent analytical skills to assess and successfully identify customer needs.
- Resolved direct debit issues and complaints promptly without compromising customer service.
- Used excellent and efficient problem-solving skills to address and resolve complex customer issues.
- Processed and prioritised customer orders and requests strategically to reduce delays.
Customer service specialist
Anatom Amt Instal Srl
10.2011 - 03.2016
- Managed receptionist area, greeting visitors and responding to telephone and in-person enquiries.
- Responded promptly to incoming phone calls and emails for prompt, professional correspondence.
- Coordinated company events and key client meetings.
- Managed day-to-day office admin duties, from customer relations to clerical tasks.
- Created letters, emails and documents to excellent standards, using digital transcript systems.
- Demonstrated effective, efficient and highly organised file management including locating and retrieving.
Education
Bachelor of Science - Law
Bioterra Bucuresti
Bucharest, Romania06-2018
Master of Science - Public Sector Management
Scoala Nationala De Studii Politice Si Administrat
06-2015
Bachelor of Science - Political Sciences
Scoala Nationala De Studii Politice Si Administrat
Bucharest, Romania06-2013
High School Diploma -
CN "Alexandru Ioan Cuza"
Ploieşti, Romania07-2011
Skills
- Sales Analysis
- Persuasion and Negotiation
- Persuasive
- Competitor Research
- Prospecting
- Written and Verbal Communication
- Order Processing
- Logistical planning
- Customer needs analysis
- Administrative support
- Results oriented
- Order processing
- Tender specialist
Certification
- Certified Expert achizitii publice
Languages
Romanian
Native language
English
Advanced
C1
Timeline
Tendering Specialist
Antisel RO SRL
01.2025 - Current
District Manager
5 to Go Europe Holding
05.2024 - 11.2024
Tendering Specialist And Customer Care
Novaintermed Srl
03.2018 - 03.2024
Customer service specialist
Anatom Amt Instal Srl
10.2011 - 03.2016
Bachelor of Science - Law
Bioterra Bucuresti
Master of Science - Public Sector Management
Scoala Nationala De Studii Politice Si Administrat
Bachelor of Science - Political Sciences
Scoala Nationala De Studii Politice Si Administrat
High School Diploma -
CN "Alexandru Ioan Cuza"
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