Ana Maria Dumitru
Accounts Payable Associate
Bucharest
Summary
Skilled and adaptable professional with a solid background in customer service and accounts payable. Effective communicator in both English and German, excelling at providing high-quality support and efficiently resolving complex issues. A team player who enjoys learning from others and is dedicated to personal and professional growth.
Overview
3
3
years of professional experience
Work History
Receptionist
Hotel Majestic Olimp
06.2021 - 09.2021
- Utilized Solon.H software to manage daily operations, including handling check-ins and check-outs, updating guest records, and processing reservations.
- Prepared and reviewed the daily fiscal report to ensure accurate financial transactions and reconcile any discrepancies.
- Delivered exceptional customer service by greeting guests warmly, addressing inquiries, and resolving any issues promptly to enhance guest satisfaction.
- Conducted routine inspections of rooms and common areas to maintain high standards of cleanliness and readiness, ensuring a pleasant experience for all visitors.
Costumer Service Representative With English and German
TELUS International
09.2022 - 06.2023
- Maintained exemplary communication with customers in both English and German via email, chat, and phone, ensuring consistently high customer satisfaction rates.
- Delivered top-tier customer service by addressing inquiries, resolving issues, and providing comprehensive information on products and services.
- Utilized Zendesk to handle and manage a high volume of tickets, efficiently processing and resolving complex cases related to technical and logistical challenges.
- Demonstrated strong troubleshooting skills, effectively addressing and resolving intricate problems to enhance the customer experience.
- Processed and managed large ticket volumes, adhering to performance metrics and deadlines while maintaining a high standard of service quality.
Accounts Payable Associate
Accenture
06.2023 - Current
- Facilitated the successful transition of invoice processing procedures from German clients, including attending training sessions in German and developing detailed training documents (DTPs) to streamline invoice processing.
- Managed invoice processing efficiently using SAP and Excel, ensuring accuracy and timeliness in all accounts payable functions.
- In the Claims Department, handled tickets related to invoices, payments, and escalations, leveraging SAP, Excel, and various SharePoint to resolve issues and maintain high service standards.
- Developed and implemented templates for ticket handling, streamlining the resolution process and improving operational efficiency.
- Responded to and resolved queries from German colleagues and suppliers via email, consistently meeting performance targets and contributing to departmental success.
- Took on a key role as a trainer during the offshoring period, delivering training to Indian colleagues and currently training Romanian staff, facilitating knowledge transfer and enhancing team capabilities across regions.
- Produced detailed monthly reports to identify discrepancies regarding invoice posting or incorrect pricing, and took corrective actions to resolve these issues.
- Conducted daily Q&A sessions for colleagues to enhance ticket handling skills and address any immediate concerns, fostering a collaborative and knowledgeable team environment.
Education
Bachelor of Arts - Faculty of Foreign Languages and Literatures
Bucharest
Master of Arts - Culture and language of European organizations - Faculty of Foreign Languages and Literatures
Bucharest
Erasmus Scholarship - Germanic Languages
Paderborn University
GermanyTeaching Certificate - Teaching English As A Second Language (ESL)
The Faculty of Psychology And Education Sciences
Bucharest 04.2001 -
Skills
- Multilingual Communication: Proficient in English and German, allowing you to effectively handle customer interactions in both languages
- Customer Support: Expertise in maintaining high levels of customer satisfaction through email, chat, and phone interactions
- Issue Resolution: Skilled in addressing and resolving complex technical and logistical problems
- Problem-Solving: Ability to handle and resolve intricate issues efficiently, improving customer experience
- Zendesk Proficiency: Experience in using Zendesk for managing and resolving a high volume of customer service tickets
- Ticket Handling: Expertise in processing and managing large ticket volumes while maintaining service quality
- Training Delivery: Experience in training new colleagues and staff from different regions, including Indian and Romanian teams
- Knowledge Sharing: Conducted Q&A sessions to improve team skills and address immediate concerns
- Software Proficiency: Experienced in using SAP, Excel, various SharePoints, and Outlook
- System Integration: Ability to work with various software systems and integrate them into daily tasks
- Efficiency: Managed multiple responsibilities simultaneously, including invoice processing and customer service
- Deadline Adherence: Consistently met performance targets and deadlines
- Collaboration: Worked effectively with colleagues across different departments and regions
- Team Player: Developed strong relationships with clients and colleagues through effective communication and support
Languages
English
Proficient
C2
German
Upper intermediate
B2
Romanian
Proficient
C2
Timeline
Accounts Payable Associate
Accenture
06.2023 - Current
Costumer Service Representative With English and German
TELUS International
09.2022 - 06.2023
Receptionist
Hotel Majestic Olimp
06.2021 - 09.2021
Teaching Certificate - Teaching English As A Second Language (ESL)
The Faculty of Psychology And Education Sciences
04.2001 -
Bachelor of Arts - Faculty of Foreign Languages and Literatures
Bucharest
Master of Arts - Culture and language of European organizations - Faculty of Foreign Languages and Literatures
Bucharest
Erasmus Scholarship - Germanic Languages
Paderborn University
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