Energetic and helpful student seeking flexibility. Friendly and communicative team player with excellent multitasking abilities. Prepared to learn, develop new skills, and support the team to increase customer satisfaction. Professional, bringing attention to detail along with smooth telephone and email etiquette. Always willing to find an appropriate solution to issues. Demonstrating a positive attitude and ability to adapt to any situation.
Hi, I’m
Ana Maria Leah
ORASTIE,Romania
Summary
Overview
2
years of professional experience
4
years of post-secondary education
Work History
Derek EvansProvincetown, USA
Frontdesk
07.2023 - 10.2023
Job overview
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong communication and organizational skills through working on group projects.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Self-motivated, with a strong sense of personal responsibility.
Jackie RossProvincetown, USA
Hostess
07.2023 - 10.2023
Job overview
- Provided guests with menus and recommended specials.
- Answered phone calls and scheduled reservations for guests.
- Adapted to live events and changing situations.
- Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
David PrelackProvincetown, USA
Housekeeping
06.2023 - 10.2023
Job overview
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
- Delivered professional, friendly service across customer-facing tasks.
Radu GrosuChisinau, Moldova
Assistant manager
05.2021 - 08.2021
Job overview
- I was responsible for clerical and organizational tasks like file organizing, scheduling appointments, assisting other sta members, and drafting correspondences or messages.
Education
UBB, Faculty of businessCluj-Napoca, Cluj
Bachelor from Business Administration
10.2022
University Overview
- Member of ASB (Asociația studenților de la business)
- Completed professional development in Lean management, with Professor Daryl Powell
- Visited companies in Romania and Norway to see how companies are managed and gather all the necessary data
My interest now is in business, science, and programming. Today I have the advantage of sipping coffee while enjoying faculty to the fullest.
COLEGIULNATIONALPascani, Iasi
High school diploma from Social science
09.2018 - 07.2022
University Overview
- Member of AIESEC
- Completed professional development in Sociology
Skills
- ADAPTABILITY
- FLEXIBILITY
- MICROSOFT WORD POWERPOINT, EXCEL, HTML, ACCESS
- Hospitality service expertise
- Customer service
- Performance improvement
- Rapport building
- Front-of-House displays
Languages
English
Advanced
Romanian
Native
Russian
Advanced
Spanish
Elementary
Quote
Fall seven times; stand up eight.
Timeline
Frontdesk
Derek Evans
07.2023 - 10.2023
Hostess
Jackie Ross
07.2023 - 10.2023
Housekeeping
David Prelack
06.2023 - 10.2023
UBB, Faculty of business
Bachelor from Business Administration
10.2022
Assistant manager
Radu Grosu
05.2021 - 08.2021
COLEGIULNATIONAL
High school diploma from Social science
09.2018 - 07.2022
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