Ana Maria Nedelea

Answering and Directing Phone Calls:
• Efficiently answer and redirect incoming phone calls to the appropriate personnel or departments.
• Retrieve messages from voicemail and ensure they are forwarded to the right individuals.
Providing Information:
• Respond to inquiries about the organization, offering details such as addresses, directions, and other essential information.

Visitor Reception:
• Warmly welcome on-site visitors, determine the purpose of their visit, and announce them to the relevant personnel.

Mail Handling:
• Receive, sort, and route incoming mail and publications.
• Manage fax machines, assist users, send faxes, and distribute incoming faxes.
Office Supplies:
• Responsible for ordering, receiving, and maintaining office supplies.
• Create and print various documents, including fax cover sheets, memos, correspondence, reports, as needed.
Interacting with Stakeholders:
• Foster positive interactions with clients, visitors, staff, and the public.

Appointment Coordination
• Efficiently organize and schedule appointments, ensuring optimal time management.
Travel Arrangements
•Book and coordinate travel arrangements, demonstrating meticulous planning and organizational skills.
Calendar Management
•Maintain a daily calendar with precision, overseeing meetings and events to ensure a well-organized schedule.

•Proficiently prepared and transmitted statistical reports and various legal documents.
•Managed the preparation, updating, and organization of insolvency files databases for institutional requirements.
•Verified, maintained, and securely stored archived documents.
•Welcomed clients and provided protocol services during meetings.
•Compiled reports and specialized documents related to insolvency matters.
•Recorded and distributed correspondence and managed phone calls.
•Developed and organized information, creating reference tools for streamlined office use.
•Ensured the provision of efficient and effective administrative information and assistance.

•Proactively managed clinic-patient and clinic-supplier communications.
•Skillfully handled patient reception, appointment scheduling, and treatment coordination.
•Ensured meticulous follow-up and registration of treatment files.
•Managed service collections in accordance with approved price quotes.
•Maintained direct communication with collaborating doctors.
•Proficiently handled invoicing, receipt generation, and utilized the cash register for accurate collection of medical service fees based on treatment plans.
•Contributed to the preparation and maintenance of a comprehensive customer database