ANCA BUZOIANU
Purser/Senior Cabin Crew
Bucharest,IF
Summary
Dynamic Cabin Manager with over nine years of experience in commercial aviation and luxury VIP hospitality, adept at leading diverse flight attendant teams to deliver exceptional customer service while ensuring stringent safety compliance. Proven track record of strong leadership, adaptability, and emotional intelligence, fostering a positive and efficient team environment. Recognized for navigating high-stress situations with poise and providing compassionate support as a member of Critical Incident Stress Management. Committed to enhancing the passenger experience through meticulous attention to detail and a focus on excellence.
Overview
11
11
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Purser (Cabin Manager)
Eurowings Europe
05.2022 - 12.2025
- Delivered end-to-end customer service support to passengers, addressing concerns related to travel disruptions, special requests, and service recovery.
- Coordinated with ground services, flight operations, and international teams to ensure seamless travel experiences.
- Supported passengers with special assistance needs, demonstrating strong problem-solving and emotional intelligence.
- Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
Purser (Cabin Manager)
Flynas
02.2016 - 02.2022
- Provided consistent, high-quality customer service to international travelers across multiple regions and cultures.
- Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
- Coordinated seamless boarding processes by working closely with ground staff, expediting departure times without compromising service quality or safety standards.
Guest Engagement Agent
The Address Downtown
10.2014 - 04.2015
- Improved overall visitor experience with proactive guest engagement, addressing concerns, and providing assistance as needed.
Education
Master’s Degree - International Business & Entrepreneurship
Romanian American University
Bucharest, Romania07-2017
Bachelor’s Degree - Finance & Banking
Romanian American University
Bucharest, Romania07-2015
Skills
Cross-cultural understanding
Team leadership
Guidance and support
Effective time management
Crisis management
Team-oriented collaboration
Safety procedure implementation
Proficient in conflict resolution
Passenger support coordination
Basic first aid
Certification
EASA Cabin Crew Attestation (Part-CC)
Timeline
Purser (Cabin Manager)
Eurowings Europe
05.2022 - 12.2025
Purser (Cabin Manager)
Flynas
02.2016 - 02.2022
Guest Engagement Agent
The Address Downtown
10.2014 - 04.2015
Master’s Degree - International Business & Entrepreneurship
Romanian American University
Bachelor’s Degree - Finance & Banking
Romanian American University