Anca Ciubotaru
Public Relations And Communications Specialist
Cluj-Napoca
Summary
Particularly passionate about the intersection of UX design and social media, understanding the power of social media in shaping user perceptions and driving engagement is essential. Exploring how design can enhance social media platforms, making them more user-friendly, visually appealing, and effective in connecting people, is a key interest. By leveraging skills in wireframing, prototyping, and user research, the goal is to create designs that not only captivate users but also promote meaningful interactions.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Head of department
Dentocalm - Dental Clinic
2 2022 - 5 2024
- Involves managing daily operations, staff schedules, and training programs. Additionally, entails overseeing inventory control, budgets, and ensuring adherence to company policies.
- In terms of customer service, role encompasses handling inquiries, complaints, and escalations. Also includes managing appointments, mail, deliveries, and maintaining overall front desk organization and cleanliness.
- For healthcare settings, role extends to providing leadership and guidance to nursing staff. This includes managing schedules, patient care, and ensuring compliance. Also involves addressing patient concerns and participating in care planning.
Front Office Manager
ButiqueSpa
05.2021 - 05.2022
- Fast-paced environment, delivering customer service by promptly addressing inquiries and concerns
- I managed appointments seamlessly, handling confirmations, rescheduling, and administrative tasks with ease
- Overseeing the front desk staff to ensure optimal performance, while also handling transactions, managing billing, and maintaining inventory control
- Building positive relationships with clients and promoting services, all within a welcoming environment that adheres to legal and hygiene standards
- To ensure seamless operations, excellent coordination with other departments.
Project Manager
Centrul De Implantologie Transilvania
08.2019 - 05.2021
- Through my experience, I've developed a strong focus on continuous improvement in communication and negociation
- Achieve optimal outcomes and enhance patient satisfaction
- Maintaining unwavering commitment to quality and regulatory adherence, while simultaneously optimizing resource allocation for fiscal responsibility
- I'm a strong advocate for innovation to drive efficiency, taking risks, and achieve strategic goals
- Additionally, I foster a collaborative environment that promotes teamwork and knowledge-sharing.
Education
Master of Science - Marketing Strategies And Policies
BBU, Babeș-Bolyai University
Cluj-Napoca, CJ 01.2016 - 09.2018
Bachelor of Science - Public Health
BBU, Babeș-Bolyai University
Cluj-Napoca, CJ 06.2013 - 09.2016
Skills
Design system
User Interface (UI) Design
User Experience (UX) Design
Usability Testing
Accessibility Testing
Web design
Logotype
Branding
Wireframing
Prototyping
Design Thinking
Figma
Framer
Miro
Certification
Ux Design - Informal school of IT - feb 2024 - may 2024
Hobbies
- Gaming: Engaging in video games across different platforms, enjoying both single-player and multiplayer experiences.
- Hiking: Exploring nature trails and enjoying the great outdoors while staying active.
- Cooking: Experimenting with new recipes and cuisines, and honing culinary skills in the kitchen.
- Traveling: Exploring new destinations, experiencing different cultures, and broadening horizons.
- DIY Projects: Creating and building things with hands, from home improvement projects to crafting.
Timeline
Front Office Manager
ButiqueSpa
05.2021 - 05.2022
Project Manager
Centrul De Implantologie Transilvania
08.2019 - 05.2021
Master of Science - Marketing Strategies And Policies
BBU, Babeș-Bolyai University
01.2016 - 09.2018
Bachelor of Science - Public Health
BBU, Babeș-Bolyai University
06.2013 - 09.2016
Head of department
Dentocalm - Dental Clinic
2 2022 - 5 2024
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