Tourism technician, well-versed in assisting guests with check-in, check-out and billing services. Reliable individual with combined time management skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Hi, I’m
Anca Elena Purice
Travel Agent
Timișoara,Timiș
Summary
Overview
3
years of professional experience
3
years of post-secondary education
2
Languages
Work History
XValueTimișoara, Timiș
Tourism Agent - XValueTourism Agent
05.2023 - Current
Job overview
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Dealt with payment processing services for bookings and refunds for clientele.
McDonald'sTimișoara, Timiș
Guest Experience Leader
03.2021 - 05.2023
Job overview
- Greeted guests upon arrival and offered assistance.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
- Interacted with guests to obtain feedback on product quality and service levels.
Education
West University of TimișoaraTimișoara
Geography Of Tourism from Geography
10.2020 - 06.2023
University Overview
Skills
Good Telephone Etiquette
undefinedTimeline
Tourism Agent - XValueTourism Agent
XValue
05.2023 - Current
Guest Experience Leader
McDonald's
03.2021 - 05.2023
West University of Timișoara
Geography Of Tourism from Geography
10.2020 - 06.2023
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