Anca Maria Felecan
Cluj-Napoca,Cluj
Summary
Strategic professional with a strong foundation in communication and economics, holding dual Ministry-certified credentials as a Technical and Sworn Translator. Developed networks with architects and engineers to enhance market engagement, driving e-commerce and SAP/CRM integrations. Streamlined workforce planning and payroll verification to improve operational accuracy, while fostering long-term client relationships through effective problem-solving and stakeholder management.
Overview
3
3
Languages
23
23
years of professional experience
Work History
Workforce Administrator
Concentrix Romania SRL
Cluj-Napoca, Cluj
12.2014 - Current
- Planned staff rotas and adjusted schedules to meet operational demands.
- Monitored attendance, spotting trends and addressing concerns proactively.
- Addressed employee questions about leave entitlements to provide clarity and support.
- Processed preliminary payroll operations to maintain accurate salary and benefits.
- Compiled and submitted workforce metrics reports to support decisions.
- Shared plans and targets with employees and aligned resources accordingly.
- Coordinated with departments to streamline production and reduce downtime costs.
- Assessed departmental needs with managers to prioritise workload changes.
- Tracked service effectiveness and reported findings to improve efficiency.
- Reported behavioural anomalies to managers for fair treatment and compliance.
- Maintained data confidentiality for organisation and personnel under information regulations.
- Listened actively and communicated clearly to obtain required information.
Volunteer
Kindergarden
Cluj-Napoca, Cluj
05.2014 - 11.2014
- Helped out the teachers during outdoors activities with the kids (supervised)
Assistant Manager
SC Rehau Polymer SRL
Cluj-Napoca, Cluj
07.2003 - 04.2014
- Facilitated communication between staff and senior management, ensuring alignment on key initiatives.
- Prepared detailed reports on weekly sales, expenses, and staff productivity, providing actionable insights for management review.
- Analysed sales data to identify trends, making recommendations for inventory adjustments.
- Implemented and managed the e-commerce platform for customers
- Prepared statements detailing operational detail and key performance indicators.
- Built and managed a network of architects, designers and technical planners to ensure the expansion of the regional market engagement
- Established business contracts by drafting terms and obtaining necessary signatures.
- Compiled information and produced graphs for financial reporting, enhancing clarity for budgetary management.
- Attended conventions to represent organisation, gather information and help build new partnerships.
Education
Master of Arts - Public Relations
Babes Bolyai University
Cluj-Napoca, CJ01-2009
English
ETS
Princeton, USA01-2004
Translation
Romanian Justice Ministry
Bucharest, B01-2004
Bachelor of Arts - Journalism (in German)
Babes Bolyai University
Cluj-Napoca, CJ01-2003
Translation
Romania Ministry of Culture
Bucharest, B01-2003
German
Ständige Konferenz der Kultusminister
Bonn, Germany01-1998
Economics, Linguistics
Universität Bielefeld
BielefeldSkills
- Relationship building
- Client management
- Onboarding implementation
- Problem solving
- Data analysis
- Operational planning
- Decision making
- Active listening
- Social awareness
Languages
English
Proficient
C2
German
Proficient
C2
French
Elementary
A2
Interests
- Avid trail runner and mountain hiker
Timeline
Workforce Administrator
Concentrix Romania SRL
12.2014 - Current
Volunteer
Kindergarden
05.2014 - 11.2014
Assistant Manager
SC Rehau Polymer SRL
07.2003 - 04.2014
Master of Arts - Public Relations
Babes Bolyai University
English
ETS
Translation
Romanian Justice Ministry
Bachelor of Arts - Journalism (in German)
Babes Bolyai University
Translation
Romania Ministry of Culture
German
Ständige Konferenz der Kultusminister
Economics, Linguistics
Universität Bielefeld