Ancuta Daniela Gabriela
Popesti-Leordeni
Summary
Adaptable and results-driven professional with a strong work ethic and dedication to quality. Skilled in meeting deadlines and open to projects that foster creativity and analytical thinking. Fluent in Italian and advanced in English, I’m an excellent communicator and listener. Known for my optimism, stress resilience, and ability to thrive under pressure. My academic background in Psychology, alongside a Google & Udacity Front-End Web Developer Scholarship, provides me with a unique perspective and diverse problem-solving skills. Continuously seeking to expand my knowledge and contribute my best to meaningful projects.
Overview
10
10
years of professional experience
Work History
Human Resources Coordinator
PERSONNEL SELECT SRL
08.2024 - Current
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Maintained human resources information system and kept employee files up to date and accurate.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Reviewed human resources paperwork for accuracy and completeness.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Facilitated employee relations and resolved conflicts, fostering positive work environment.
- Complied with labor laws and regulations while managing payroll functions efficiently.
- Maintained compliance with labor laws and regulations, minimizing legal risks.
- Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed.
- Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
- Led recruitment efforts to attract top talent in a competitive job market.
- Managed payroll processing, ensuring accuracy and compliance with state and federal regulations.
- Increased HR department efficiency by digitizing employee records and documentation.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Reduced errors in payroll calculations through thorough review and reconciliation procedures.
- Contributed to audit preparations by maintaining organized documentation of all payroll transactions and processes.
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
- Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
- Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Coordinated resolution of payroll discrepancies.
- Assisted with recruitment and onboarding of new employees.
- Tracked employee vacation, sick and personal time.
- Facilitated group bookings for corporate clients or large parties, ensuring seamless coordination of travel arrangements.
Assistant Manager
PERSONNEL SELECT SRL
05.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Maintained detailed records of all logistical operations, providing valuable insight for future planning and decision-making processes.
- Sold, printed, and issued tickets to guests.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Reported issues to higher management with great detail.
Machine Learning Data Associate
Amazon
11.2018 - Current
- Delivered high-quality written content that was insightful, informative and entertaining.
- Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
- Followed project scope and outlined content guidelines for each project.
- Performed in-depth research into topics to write clear and accurate copy.
- Used Content Management Systems (CMS) to produce and submit work within agreed deadlines.
- Wrote copy for advertisements, email communications, and media used in advertising.
- Brainstormed with team members to develop new content ideas.
- Develop standards, systems and best practice approaches to content creation and branding strategy.
- Fostered a creative and cutting edge staff environment to drive innovative content creation.
- Provided editorial, creative and technical support to team members.
- Helped writers to adhere to SEO best practices through oversight and daily supervision.
- Researched company's competitor content to gain industry intelligence.
- Proofed and edited staff blogs, articles and white papers.
- Worked closely with Marketing on product launches, seasonal offers and events.
- Utilised Graphiq to analyse content efficacy and tailor content strategy to more effectively engage consumers.
- This role gave me the opportunity to dive into the world of technology and understand how machine learning works.
- Strong organizational skills
- Conducted global meetings for employees
- Volunteered for organizing fun projects for employees, including conversational workshops with English and Italian, quiz games and special events.
- Coordinated quality testing with assurance team and partnered on resolving defects.
- Partnered with engineering staff on identifying and resolving interface issues.
- Delivered exceptional service to each customer by listening to concerns and answering questions.
- Employed excellent time-management skills to maximise task completion and reduce errors.
Data Entry Operator
Randstad
05.2018 - 11.2018
- Providing services for Amazon Alexa
- Responded to requests for ad hoc data searches, office memo drafts or reference retrievals.
- Drove client feedback to deliver information to management for corrective action.
- Created monthly reports and presentations.
- Verified and logged in deadlines for responding to daily inquiries.
- Managed daily office operations and equipment maintenance.
Transaction Processing Associate
Accenture
11.2017 - 05.2018
- Set-up, managed and followed up all trading administration systems and procedures, ensuring product availability and delivery.
- Used excellent liaison and customer service skills to maximise both supplier cooperation and customer loyalty.
- Managed phone calls from customers and suppliers, handling product queries, complaints and trade updates.
- Provided helpful customer advice on sourcing and locating desired products.
Ticketing Agent
Fly Go Voyager
11.2016 - 11.2017
- Tourism / Hotel staff: 1 year, Fly Go Voyager 1 year and 1 month Bucharest | Tourism / Hotel staff | Tourism
- This role had a great contribution for my career development. My main roles in this company were as ticketing agent, customer support, back office and i had to issue invoices as well.These attributes helped my communication skills to improve, I have learned to be a good listener, to be helpful and focused since i had to talk with customers about different situations and to cooperate to find a common sense in order to fix the issue.
- Made reservations for customers, such as transport and activities, based on their requirements and allowances.
- Efficiently dealt with and solved issues arising with bookings or reservations, such as cancellations.
- Assisted guests with booking and managing transport during stay, including airport shuttle and car rental.
- Stayed up to date on the latest tourist hotspots to communicate these to customers and increase opportunities for upsells.
- Assisted customers in making decisions on travel plans based on budgets and needs.
- Effectively managed guest booking adjustments and complaints, negotiating efficient resolutions.
- Managed enquiries on multiple platforms simultaneously, including social media, webchat, email and phone.
- Provided excellent customer service by going the extra mile to solve reservation issues and complaints.
- Answered all customer reservation queries through phone, email, live chat and face-to-face.
- Used exceptional customer service and sales skills to identify guest needs and make appropriate reservations advice and secure bookings.
Sales Agent
UPC
06.2016 - 09.2016
- 4 months Bucharest | Sales | Call-Center / BPO
- Have worked at the sales department, on outbound calls. My main role was to talk with the new customers or with our existing customers who made a contract for our fixed services (internet,tv and landline phone service) and i had to up sale and cross sale. For that, i have used an internal crm and Microsoft Office as well. My empathy helped me a lot in my process of selling because i was able to identify with the customer, to feel what are their needs, to gain his trust and one of the main attributes is to be confident.
- Maintained a smart, professional appearance, upholding brand image and promoting a positive company reputation.
- Built and nurtured positive client and customer relationships through ongoing positive, professional communication.
- Developed sales leads into new business opportunities, expanding client base and growing sales territories.
- Supported clients and marketing teams in developing and delivering innovative, engaging sales campaigns.
- Consistently achieved KPI and revenue targets through tireless dedication to account acquisition and growth.
- Used exceptional persuasion and negotiation skills to close high-value client sales efficiently.
- Liaised with customers to determine needs and provide recommendations.
- Shared comprehensive brand and product knowledge to maximise sales.
- Prepared quotes with accurate and competitive pricing to drive conversion.
Analyst
Vodafone
06.2015 - 10.2015
- Italy 5 months Bucharest | IT Software | IT / Telecom
Education
No Degree - Psychology
HYPERION
Bucharest, Romania01-2018
High School Diploma -
"Dante Alighieri" High School
Bucharest, Romania2015
Skills
- Microsoft Office
- English - Advanced, Italian - Advanced-Native
- Call-Center - BPO
- Communication skills
- Customer support
- Sales
- Machine Learning
- QA benchmarking
- Multilingual
- Problem-solving
- Researching
- Proofreading skills
- Technical writing
- Deadline management
- Copywriting abilities
- Market research expertise
- Quality inspecting
- Payroll coordination
- HR policies compliance
- Recruitment management
- Employee relations
- Payroll processing
- Microsoft office and docusign
- Talent acquisition
- Recordkeeping
- Onboarding, training, and development
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
Personal Information
Age 28, , not married
Interests
Translator period Sep 2016 - Oct 2016 Translator for an italian business.
Arts.
Technology.
Languages
Romanian, Italian
First Language
English
Advanced
C1
Arts (writing, painting, singing)
Passionate about writing, painting, and singing, I have actively pursued these interests through both personal and collaborative projects. At 17, I began my own blog to share my writings, which helped me refine my voice and connect with like-minded individuals. I also co-founded a creative studio with fellow artists, where we worked on innovative projects blending modern music and visual arts. This experience allowed me to explore and contribute to the contemporary musical scene while nurturing my love for painting, using it as a tool to enrich both my artistic expression and my everyday life. My aim has always been to offer alternative forms of entertainment, moving away from mass-produced, commercial art to create authentic, meaningful experiences.
Timeline
Human Resources Coordinator
PERSONNEL SELECT SRL
08.2024 - Current
Assistant Manager
PERSONNEL SELECT SRL
05.2024 - Current
Machine Learning Data Associate
Amazon
11.2018 - Current
Data Entry Operator
Randstad
05.2018 - 11.2018
Transaction Processing Associate
Accenture
11.2017 - 05.2018
Ticketing Agent
Fly Go Voyager
11.2016 - 11.2017
Sales Agent
UPC
06.2016 - 09.2016
Analyst
Vodafone
06.2015 - 10.2015
No Degree - Psychology
HYPERION
High School Diploma -
"Dante Alighieri" High School
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