Ancuta Neculaita
Sector 6,B
Summary
Motivated individual with experience in customer service and sales for a limited category of services (price limited). Skilled in building customer relationships and understanding their needs based on a strong communication and interpersonal skills for providing superior customer service. Within governmental team I have achieved top NPS KPI's for client satisfaction, having the opportunity to enhance my Excel skills proving regular and specific reports on monthly basis.
Can also mention willingness to take added responsibilities in order to all meet the company and surely the team goals. Hardworking and passionate with strong organizational skills eager to deliver the proper results helping achieving all the requirements.
Working in front line as a consumer sales advisor worked with VOS, Epos and DEX applications, followed by CRM with specialist account title. Leading a team of five people helped in develop communication skills, performing in recurrent meetings for establish the appropriate sale strategy mixing both employer - employee needs.
Overview
14
14
years of professional experience
Work History
Relationship Gov Accounts
Vodafone Romania
12.2021 - Current
- Day-to-day support for ministries/state institutions basically top base clients in matters such as: verifying and re-issuance of their invoices according to their strictly contractual agreements with timely implementation of the signed offer based on the contractual terms; implementing their fixed services and maintaining a close relationship with sales agents for all contracts close to expiration date.
- Coordinated and continuously communication with other departments to ensure seamless execution/implementation of client projects and contracts in order to avoid errors and subsequent corrective actions.
- Provided ongoing training to some of our colleague team members for sharing our knowledge about best practices, creating and most important maintaining an effective client - specialist relationship.
- Served as a trusted advisor to my base clients, offering expert guidance on different requests and situations (about bills, about services that we provide, about procedures).
- Provided exceptional customer service/guidance that fostered long-lasting relationships, resulting in increased client loyalty and satisfaction.
- Actively participated in team meetings, contributing valuable insights and ideas for improving team performance for delivering the highest support for our final client in direct compliance with company policies.
- Identified cross-selling opportunities by analyzing client needs and suggesting relevant products or services as mentioned above, strengthening and consolidating the clients trust in their support team.
- Consulted with different teams in order to quickly offer solutions to out clients needs (teams like back-office providing, stock devices, financial operations).
Corporate Account Specialist
Vodafone Romania
04.2020 - 12.2021
- Specialist support for a 300 corporate clients base in matter of: voice/sms/data troubleshooting, implementing new contracts/additional services, support in understanding the invoices of their account.
- Deliver regular reports on my client accounts performance, services and monthly usage.
- Prepared and submitted timely invoices and corrections needed for base customers.
Sales Advisor for Consumer
Vodafone Romania
08.2019 - 04.2020
- Sales of Vodafone's telecom services and products FOR consumer segment of clients in Baneasa Store.
- Handled different situations professionally by addressing customer complaints and finding mutually beneficial solutions.
- Listened to customer needs and offering matching solutions to meet their range of requirements in the same time fulfilling target line direction.
- Informed customers of valuable promotions posted in order to increase productivity and selling volume.
Sales Representative and Sales Manager
Expert Connection - franchise Orange
05.2012 - 08.2019
- Sales consultant for telecom services and products, in 5 different stores and in the last 3 years, sales manager for a 5 people team
- As a direct store sales person, I have handled customer relations issues, enabling quick resolution aligning with company targets and demands.
- Provided ongoing training for junior sales staff, explaining the company goals and the direction seeked and demanded.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
Data Entry Officer
Piraeus Bank
05.2011 - 05.2012
- Managed internal documents by organizing forms, filing records, creating and analyzing reports.
- Followed data entry protocols, rules and regulations in order to successfully deliver optimal results.
- Completed data entry tasks with accuracy and efficiency following all deadline and requests asked.
- Maintained strict confidentiality while handling sensitive information and adhering to company policies which was the main condition within processing team.
Education
Masterat - Finanțe - Banci
Academia De Studii Economice
Bucharest, B06.2011
License - Finanțe - Banci
Univ. Al. I. Cuza
Iasi, IS06.2009
Skills
- Microsoft Excel
- Team player
- Fast learner
- Sales
- Client loyalty
- Communication abilities
- CRM proficiency
- Customer engagement
- Account management
- Department collaboration
- Teamwork
- Attention to detail
- Adaptability and flexibility
- Order processing-ownership to different CRM tasks
Accomplishments
- Used Microsoft Excel to deliver and even improve a list of specific and customized report for the top clients of our department.
-
Languages
Franceza
Engleza
Characteristics
- Fast learning
- Hard working
- Interested to evolve/discover
References
- Carmen Florentina Popescu, 725533512, carmenflorentina.popescu@vodafone.com, Vodafone Romania
- Andra Zaharia, 725154115, andra.zaharia1@vodafone.com, Vodafone Romania
Hobbies and Interests
Skiing
Personal Information
- Place of Birth: Iasi
- Date of Birth: 09/15/87
- Gender: Female
- Driving License: Categ B
- Marital Status: Casatorita
Skiing, reading
Eventhough i am not a professional skier, when i have the proper time i barely wait for this relaxing and demanding in the same time activity.
I like reading mainly novels but i have also tried self-confidence and mindfulness titles.
Timeline
Relationship Gov Accounts
Vodafone Romania
12.2021 - Current
Corporate Account Specialist
Vodafone Romania
04.2020 - 12.2021
Sales Advisor for Consumer
Vodafone Romania
08.2019 - 04.2020
Sales Representative and Sales Manager
Expert Connection - franchise Orange
05.2012 - 08.2019
Data Entry Officer
Piraeus Bank
05.2011 - 05.2012
Masterat - Finanțe - Banci
Academia De Studii Economice
License - Finanțe - Banci
Univ. Al. I. Cuza
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