Hi, I’m
Andan Sali
Hospitality Management Profesional
Mangalia,Constanta
Summary
Dedicated hospitality professional with 18 years of progressive experience as a Restaurant Manager, demonstrating a strong commitment to customer satisfaction and operational excellence. Known for commercial acumen and deep insights into restaurant and food & beverage operations, ensuring high-quality service delivery while meeting ambitious targets. With a keen eye for detail and exceptional task prioritization skills, opportunities are consistently maximized even in fast-paced environments. A dynamic team player and confident communicator, adept at leading initiatives and driving projects from conception to successful execution.
Overview
18
years of professional experience
Work History
Looking to Enhance My Skills on Different Projects
Expertise in F and B Management and Pre- Opening
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Royal Caribbean Cruise Line
Restaurant Manager
09.2019 - 03.2025
Job overview
- Company Overview: Miami Based cruise line
- Overlooking entire Main Dining Room Service, All Specialty Restaurants (a la carte), overlooking buffet operation and several fast-food areas with 24 hours operation.
- Managing a team of 4 Assistant Managers, 8 Head Waiters, 12 Restaurant Supervisors, 268 assistant waiters and 35 Restaurant Attendants.
- Managing all aspects of buffet operation, being direct responsible of company set targets are exceeded consistently in four major Key Performance Indicator areas of Guest Satisfaction, Crew Satisfaction, Revenue and Safety and USPH standards are constantly maintain.
- Miami Based cruise line
Royal Caribbean Cruise Line
Maitre'd
04.2016 - 03.2020
Job overview
- Company Overview: Miami Based cruise line
- Managing a team of 8 chefs, 1 hostess, 2 Restaurant Supervisors, 10 specialty waiters, 12 Restaurant Attendants and overlooking Cafeteria Cafe promenade.
- Overall in charge of managing all aspects of Restaurant operations, including ensuring company set targets are exceeded consistently in four major Key Performance Indicator areas of Guest Satisfaction, Crew Satisfaction, Revenue and Safety.
- Miami Based cruise line
Royal Caribbean International
Assistant Restaurant Manager
02.2013 - 11.2014
Job overview
- Company Overview: Miami Based Cruise Ship
- In charge of menu editing, staff training regarding food and beverage menu, staff training regarding service standards and procedures, staff training regarding safety at work, staff training regarding ultimate customers satisfaction, staff training regarding POS procedures and ordering on tables implementation.
- Opening Chic Restaurant on New Build Quantum of the seas - Mediterranean style venue open dinner only with a capacity of 434 guest, managing a team of 5 Head waiters, 45 waiters and 30 assistant waiters.
- Miami Based Cruise Ship
Royal Caribbean International
Head Waiter
06.2011 - 02.2013
Job overview
- Company Overview: Miami Based Cruise Ship
- In charge of supervising, directing and coordinating all Servers (Waiters & Assistant Waiters) tasks, as well as monitoring their work to ensure that they meet the highest quality standards.
- Assist Restaurant Managers and Maître D's in administrative duties such as team members training or tasks and schedules attribution.
- Miami Based Cruise Ship
Royal Caribbean International
Room Service Manager
01.2009 - 06.2011
Job overview
- Company Overview: Miami Based Cruise Ship
- Overall in charge of Room service on Deck 12 & 15 and Chef's Table Restaurant (8 Course Meal, one waiter and one Sous Chef).
- Supervise all Room Service personnel (Room Service Attendants, Phone Operators & Waiters).
- Miami Based Cruise Ship
Royal Caribbean International
Restaurant Leader
04.2007 - 01.2009
Job overview
- Company Overview: Miami Based Ship
- Managing several venues - Cafeteria (Cafe Promenade), Crew Mess, Pizzeria (Sorrento's), Mini buffet (Park Cafe), Fast food (Johnny Rockets), Room Service Supervisor.
- In charge of Opening and Closing procedures, order supplies (food and beverages) for the restaurant to avoid shortage or running out of these items.
- Miami Based Ship
Norwegian Cruise Line
Restaurant Leader
02.2006 - 01.2007
Job overview
- Company Overview: Miami Based Cruise Line
- Managing a team of 6 Restaurant Attendants, in charge with all aspects of a Cafeteria.
- Opening and Closing procedures, order supplies (food and beverages) for the restaurant to avoid shortage or running out of these items.
- Miami Based Cruise Line
Education
Economic University Virgil Madgeanu
International Business from International Business Economics-Financial Planning and Service
08-2006
Economic College Mangalia
Financial Administration
06.2004
Skills
- Food handling safety
- Food safety practices
- Guest satisfaction
- Guest service
- Upselling techniques
- Shift management
- Wine pairings
- Multitasking and organization
- Team collaboration
- Performance improvement
- Strong work ethic
- Guest issue resolution
- Inventory management
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 320 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 15 in the development of Venue Opening on the new Cruise Ships.
- Documented and resolved scheduling problems during pandemic which led to smoother operation .
- Achieved Revenue and Rating Targets by completing KPI's with accuracy and efficiency.
Languages
Romanian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
Timeline
Restaurant Manager
Royal Caribbean Cruise Line
09.2019 - 03.2025
Maitre'd
Royal Caribbean Cruise Line
04.2016 - 03.2020
Assistant Restaurant Manager
Royal Caribbean International
02.2013 - 11.2014
Head Waiter
Royal Caribbean International
06.2011 - 02.2013
Room Service Manager
Royal Caribbean International
01.2009 - 06.2011
Restaurant Leader
Royal Caribbean International
04.2007 - 01.2009
Restaurant Leader
Norwegian Cruise Line
02.2006 - 01.2007
Economic College Mangalia
Financial Administration
Economic University Virgil Madgeanu
International Business from International Business Economics-Financial Planning and Service
Expertise in F and B Management and Pre- Opening
Looking to Enhance My Skills on Different Projects
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