ANDRA CHIUDA

• Function as the operational coordinator for the Administrative Department, supporting cross-functional activities in Marketing, Sales, Medical, Legal, and Compliance teams.
• Ensure full compliance of all marketing and promotional activities and non-promotional activities with Romanian and U.S. pharmaceutical regulations, in collaboration with Compliance and Legal departments.
• Perform comprehensive due diligence and media screening for healthcare organizations and third-party vendors using the Aravo system, assessing reputational risk and eligibility for engagement.
• Lead and manage the vendor registration and onboarding process through Coupa, including invoice creation and tracking and approval, purchase order (PO) creation
• Coordinate and oversee all marketing and medical activities within Salesforce, ensuring timely execution, proper documentation, and adherence to regulatory frameworks.
• Draft, review, and coordinate contracts in partnership with the Legal department, aligning with local and international compliance standards.
• Monitor and adjust the annual promotional budget in partnership with Marketing, ensuring accurate allocation, cost control, and financial reporting.
• Prepare and present quarterly reports on marketing and medical activities to the Leadership Team using the PULSE system.
• Serve as key point of contact between Marketing, Sales, Medical, Compliance

Key Skills & Competencies Acquired:

• Regulatory Compliance & Risk Management: Developed deep knowledge of local and international pharma compliance standards and risk mitigation strategies.
• Cross-Functional Project Coordination: Strengthened ability to manage cross-departmental workflows and align operational execution with strategic objectives.
• Vendor Management & Procurement: Gained hands-on experience in end-to-end vendor lifecycle, including onboarding, contract negotiation, and performance tracking.
• Systems Expertise: Advanced user of Salesforce, Coupa, Aravo, Concur, Pulse Charts, platforms for operational, financial, and compliance reporting.
• Analytical & Reporting Skills: Enhanced data analysis, budget tracking, and reporting skills to support executive-level decision-making.
• Stakeholder Communication: Built strong interpersonal and negotiation skills through constant engagement with internal and external stakeholders.

• Assist prospect enquiries and serve as a consultant to them in order to better understand their needs and provide a range of products accordingly;
• Organize networking events for our clients and promote businesses within the community;
• Achieve established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Negotiate renewal agreements with customers and manage rental increases to maintain and increase clients retention leading to rental/service income growth;
• Keeping an active communication with clients within the community in order to gather information on quality and satisfaction of services;
• Make sure the NSP survey score of the center always stays above 90% by providing proactive assistance;
• Maintain operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Serve as a local Ops support to the center team by escalating tickets to the back-office departments and ensure these are resolved on time;
• Prepare "Welcome Packs" for new clients, schedule on-boarding meetings with them and provide all essential information related to their office space/product. Help the client to familiarize with the company online platform and ensure they are able to manage their online account;
• Establish workflow processes, monitored daily & weekly productivity, and implement modifications to improve overall performance of the team.
• Coach new hires on company processes while managing employees to achieve maximum production.
• Assist in organizing and overseeing assignments to drive operational excellence.
• Conduct regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Manage vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

• I have been administrating 126 accounts of the clients present in the Center I was based in;
• Served as a point of contact for all members and guests within Regus Community;
• Manage Center's daily and weekly operations;
• Coordinate, schedule and respond to maintenance suppliers or contractors for requests and emergencies and upkeep of Center's facilities
• Answered to client's email requests and solving any issues as quickly as possible;
• Actively communicate with existing clients and provide a good customer support, identify their needs and build solutions;
• Provide essential information to Regus prospects related to the establishment process of a new company in Qatar and recommend authorized Consultancy firms to help them finalize it;
• Prepare all legal documents required by the Qatar government in order to provide the Trade License of the new established companies which have rented an office with Regus;
• Direct communication with Regus approved suppliers and maintain a good relation with them for a prosperous long-lasting partnership;
• Liaising with the legal department of upcoming Company legal documents due for renewal;
• Managing client accounts by checking if payments are received and allocated on time and follow up with clients regarding their overdue invoices;
• Raise and escalate tickets to back-office departments and ensure that are solved within the timeline;
• Manage meeting room bookings of the existing clients and provide solutions for any prospect inquiring for the same;
• Manage incoming calls.

• Answering and directing phone calls;
• Organizing meetings with the clients;
• Ordering office supplies;
• Providing general support related to company's products and making offers based on client's requests;
• Maintaining supplies inventory by checking the stock in order to determine inventory level and anticipating needed supplies;
• Placing and expediting orders for supplies;
• Ensure high levels of customer satisfaction through excellent service;
• Analyze weekly and monthly reports, as well as maintained archival documents and database systems;
• Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement;
• Addressed and resolved client or customer inquiries to keep superior standards of company services.

• Sell insurance policies to organizations and people, such as life and health insurance;
• Describe the benefits and drawbacks of various insurance policies;
• Emphasized product features based on analysis of customers' needs;
• Contacted prospective customers to present information and explain available services;
• Attended meetings, seminars and programs to learn about new products and services, learn new skills and receive technical assistance in developing new accounts.

• Provided assistance directly to customers;
• Provided accurate information to shoppers and placed orders;
• Processed transactions;
• Kept the sales floor organized and well-stocked;
• Arranged store products on shelves and promotional displays;
• Provided strong customer service by greeting and building relationships with key clients;
• Used consultative sales techniques to understand customer needs and recommend relevant products and services;
• Handled cash and credit transactions.

• Maintained outstanding store condition and visual merchandising standards;
• Helped customers locate products and checked store systems in order to provide accurate information regarding stock availability to the customer;
• Ensured high levels of customer satisfaction through excellent sales service;
• Assisted with the sales process by maintaining a fully stocked store;
• Assisted customers with item returns and payment refunds;
• Handled cash and credit transactions;.