Andrada Adam
Timisoara
Summary
Quality Assurance Analyst with a background in analyzing detailed technical specifications. Collaborative and exceptional communicator, excelling in working with cross-functional teams to ensure high-quality product delivery. Striving for efficient issue identification and resolution. Keen eye for detail and passion for delivering excellence, dedicated to contributing to project success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Wipro
06.2024 - Current
- Conducted thorough quality assurance testing on HR processes and systems, ensuring compliance with company policies and industry standards.
- Utilized ticketing tools to track, manage, and resolve HR-related issues and requests efficiently.
- Analyzed data from ticketing tools to identify trends and areas for improvement in HR processes.
- Collaborated with HR team to implement process improvements and enhance system functionality.
- Provided detailed feedback and reports on quality assurance test results.
- Assisted in the development and implementation of total quality management (TQM) programs and initiatives.
- Demonstrated strong problem-solving skills by identifying and resolving defects in HR systems.
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
HR Solutions Service Associate
Conduent
12.2022 - 06.2024
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Managed client accounts by updating information and processing transactions accurately.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Maintained accurate records of customer interactions, ensuring consistency in service delivery.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Actively participated in team meetings, sharing valuable insights for process improvements and best practices adoption.
- Provided comprehensive training to new associates, improving their skillset and productivity levels quickly.
HR Processing Associate
Accenture
12.2021 - 12.2022
- Efficiently managed and resolved employee queries and complaints using a ticketing tool, ensuring timely and accurate responses.
- Processed HR-related administrative tasks, including data entry, documentation, and report generation.
- Collaborated with HR team members to streamline processes and improve overall efficiency.
- Utilized HR software and ticketing tools to track and manage employee issues and requests.
- Analyzed data to identify trends and generate actionable insights for HR management.
- Provided excellent customer service to employees, addressing their concerns and ensuring satisfaction.
- Maintained accurate records and documentation, ensuring compliance with HR policies and procedures.
- Prioritized tasks and managed time effectively to meet deadlines and handle multiple responsibilities.
- Assisted in the development and implementation of HR policies and procedures.
- Demonstrated strong problem-solving skills by quickly and effectively resolving employee issues.
Procurement Specialist
SC Compact Technology SRL
12.2020 - 06.2022
- Prepare proposals, request quotes and negotiate purchase terms and conditions
- Prepare and issue purchase orders and agreements
- Monitor supplier performance and resolve issues and concerns
- Inspect and evaluate the quality of purchased items and resolve shortcomings
- Analyze industry and demand trends and support senior management with the development and implementation of sourcing strategies
Customer Support Specialist
Teleperformance
04.2021 - 12.2021
- Provided fast and friendly customer support over the phone to 100+ customers daily;
- Built and maintained rapport with customers to become a trusted advisor and partner;
- Provided expert insight and advice on how customers can make technology a part of their everyday life.
Sales Representative
SC. Safety Group SRL
10.2020 - 12.2020
- Negotiated contracts and responsible for the correct execution of contracts and agreements concluded with clients in the portfolio
- Responsible for the preparation of delivery documents (fiscal invoices in accordance with theagreements concluded with clients), receipts and cash payments;
- Provided technical and commercial assistance to clients and potential clients
- Active participation in internal and collective meetings, together with clients and partners
Education
Bachelor in International Relations and European S - European Studies
Babeș-Bolyai University Cluj Napoca,
2020
Communication For International Careers - European Studies
Babeș-Bolyai University Cluj Napoca
2020
Skills
- Strong communication skills
- Ability to adapt to multicultural environments, gained through my exchange student experience abroad;
- Adaptability to both teamwork and independent work;
- Due to my previous work experience I have acquired good skills in understanding and meeting clients' needs
- Fast research skills
- Good networking and negotiation skills
- Communicative and organized person, involved and determined;
- Recruitment and interviewing
- Active listening and empathy
- Performance monitoring and evaluation
- Quality Assurance
- Quality processes
- Trainer
Certification
- Personal development consultant
- HR inspector & REVISAL
- Trainer
Languages
Romanian
First Language
German
Proficient
C2
English
Proficient
C2
French
Intermediate
B1
Timeline
Quality Assurance Analyst
Wipro
06.2024 - Current
HR Solutions Service Associate
Conduent
12.2022 - 06.2024
HR Processing Associate
Accenture
12.2021 - 12.2022
Customer Support Specialist
Teleperformance
04.2021 - 12.2021
Procurement Specialist
SC Compact Technology SRL
12.2020 - 06.2022
Sales Representative
SC. Safety Group SRL
10.2020 - 12.2020
Bachelor in International Relations and European S - European Studies
Babeș-Bolyai University Cluj Napoca,
Communication For International Careers - European Studies
Babeș-Bolyai University Cluj Napoca
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