Andrada-Maria Luca

From my teaching experience I learned to pay attention to details because they make the difference. I use my interpersonals skills (intuition, creativity, emphaty) in order to motivate people and help them to discover and develop their potential.

• Achieved high first-call resolution rates by providing accurate information and solutions to customers'' concerns.
• Followed up on open cases, ensuring timely resolution and customer satisfaction throughout the process.
• Provided timely feedback on product-related issues encountered by customers to inform improvements in product design or documentation.
• Stayed up-to-date on industry trends and advancements in customer service technology to provide informed recommendations for operational enhancements.