Andreea Badicescu
Boldesti-Scaeni,Prahova
Summary
Highly efficient professional with extensive expertise in multilingual communication and multitasking proficiency. Demonstrates a resilient mindset and exceptional competency in ticketing systems, Salesforce platform, and Microsoft Office. Adept at handling customer needs analysis, order processing, and email correspondence with patience and composure. Proven track record in E-Commerce understanding, product knowledge, and service orientation. Committed to delivering results with a positive attitude and call handling expertise. Career goal: to leverage skills in a dynamic environment focused on customer satisfaction and operational excellence.
Overview
3
3
years of professional experience
Work History
Customer services representative
Dell Technologies
Bucharest, Bucuresti
10.2021 - Current
- Maintained a calm demeanour during peak hours, demonstrating excellent stress management skills.
- Managed customer complaints effectively by utilising excellent communication skills.
- Collaborated with team members to achieve common objectives.
- Prioritised tasks efficiently, ensuring smooth workflow in the department.
- Built strong relationships with customers to promote brand loyalty.
- Facilitated resolution of issues by liaising between clients and technical teams.
- Assisted customers promptly, resulting in positive feedback ratings.
- Worked extended hours when required to ensure minimal disruption in services for international clients.
- Enhanced customer satisfaction with prompt and accurate information.
- Adapted communication style according to customer demographics, enhancing their overall experience.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Processed inbound customer calls, providing information on service or product upgrades
- Managed high-volume customer queries simultaneously through effective multitasking.
- Offered current, accurate advice on optional solutions for concerns.
Education
Bachelor of Science - Literature and Foreign Languages
University of Bucharest
Bucharest, Bucuresti /2018 - /2021
Master of Science - Security and Diplomacy
Scoala Nationala Studii Politice si Administrative
Bucharest, Bucuresti 10.2022 -
Skills
- Multilingual communication
- Multitasking proficiency
- Resilient mindset
- Patience and composure
- Email correspondence
- Customer needs analysis
- Service orientation
- Positive attitude
- Call handling expertise
- Problem-solving
- Microsoft Office
- Active listening
- Highly efficient
Languages
English
Fluent
Dutch
Advanced
Affiliations
- Reading books in genres such as mystery, fantasy and history.
- Creative writing and blogging are some of the hobbies that take most of my time. I am mainly focusing on book reviews.
- I am also very interested in art history and I am currently developing a passion for classical music and opera.
Accomplishments
My commitment to collaborative teamwork is evidenced by my consistent provision of cross-functional support during periods of increased team workload, for which I received formal recognition. Furthermore, I actively participate in the mentorship and training of new hires, facilitating their integration and process comprehension.
Timeline
Master of Science - Security and Diplomacy
Scoala Nationala Studii Politice si Administrative
10.2022 -
Customer services representative
Dell Technologies
10.2021 - Current
Bachelor of Science - Literature and Foreign Languages
University of Bucharest
/2018 - /2021
Similar Profiles
Ashish U HonnavarAshish U Honnavar
Advisor, Service Project/Program Manager at Dell International Services Ltd. / Dell TechnologiesAdvisor, Service Project/Program Manager at Dell International Services Ltd. / Dell Technologies
Taarun RajBhalanTaarun RajBhalan
Principal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International ServicesPrincipal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International Services
Anu VaidyanathanAnu Vaidyanathan
Project Manager at Norwin Technologies(Dell Technologies)Project Manager at Norwin Technologies(Dell Technologies)