A top-performing, accomplished leader with expertise in supply chain management and global logistics within highly competitive markets focused on building relationships and promoting collaboration across global business lines to drive business expansion and improving operations while maximizing profitability.
After 19 year in 3M where I have grown from being a customer service representative to area solutions lead for SAP implementation, I am currently seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Lead projects while focusing on the planning, resource assignment, team organization, mapping sessions, risk management and system deployment and optimization. Understand existing process and improve processes based on the technical solution implemented. Define required test activities and follow up on any requirements with cross functional meetings. Provide updates to stakeholders and mitigate risks.
Key Accomplishments:
Lead projects while focusing on the support, deployment and system optimization processes and functionality in EMEA area. As part of the leadership team, participate and provide feedback during Ideas tier process/ Change Management process/ Big Room Planning while providing support to area to drive implementation of enhancements and deployments.
Key Accomplishments:
Lead projects and strategy development while overseeing full-cycle supply chain operations for the Polaris line of business. Analyzed the impact of upcoming releases within 3PLs, European and Local distribution centers and all other potential development areas while managing ongoing activities.
Key Accomplishments:
Established the scope and operation specifications of the Polaris project (SAP Deployment project) while developing and implementing a global template of innovative solutions to fulfill local requirements.
Key Accomplishments:
Created and implemented sourcing policies and development strategies while overseeing projects related to supplier maintenance and process improvement initiatives. Negotiated supplier contracts and applied extensive knowledge of supply chain concepts and practices to develop sourcing plans and accomplish goals.
Key Accomplishments:
Led Six Sigma projects, which included resolving budgetary and logistical challenges and addressing priority engagements to achieve company values and business objectives. Delivered strategy and high-priority initiatives on various projects including Winterthur Romania integration via auditing and project follow-up.
Key Accomplishments:
Oversaw daily operations, including inventory and export management, customs formalities, and transportation for exports to Moldova. Provided customer support for twelve-system implementation and facilitated project meetings to address issues and concerns regarding project phases.
Key Accomplishments:
Responsibilities in:
Forecast coordinator using Demand Solutions software;
Report monthly inventory levels; Prepare monthly demand & supply overview for each BU;
Enters and follows up purchase orders to SOS; Identify supply chain issues;
Responsibilities in:
Entry and approval for purchase orders to SOS for the assigned BU;
Follow-up with key contact at SOS the availability and delivery of the products ex-SOS;
Responsibilities in:
Order entry and follow-up on customer orders for the assigned BU if contract terms and conditions are respected;
Manage the receipt and processing of all customer orders within the agreed targets for speed and accuracy.
Provide an efficient and responsive system to respond to customer inquiries on order, product and price.
Arrange all shipments from 3M Romania warehouse according to customer contract and/or instructions.
Ensure appropriate maintenance of all customer related data bases and files, price lists, discounts, product info;
Responsibilities in:
Handling customer complaints received by email;
Order approvals, instructions about Nobel products and services;
Responsibilities in:
Providing information over the phone about Nobel products and services;
Troubleshooting issues raised by customers through the call center line
Customer Support
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