Andreea-Crina Hojda
Bucharest,Romania
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical support engineer - Level 2
Bitdefender
Bucharest, Bucuresti
07.2024 - 01.2025
- Provided advanced technical support for Bitdefender products, resolving complex customer issues via email and remote desktop sessions.
- Delivered hands-on troubleshooting, ensuring a high level of customer satisfaction and technical accuracy.
- Collaborated closely with development teams by documenting and reporting software bugs using JIRA.
- Operated within a Scrum-based Agile environment, actively contributing to daily stand-ups and sprint planning to streamline support and development workflows.
Business Consultant
Class IT Outsourcing
12.2022 - 02.2023
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- Developed complete business plans and operational strategies for new and existing business.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Observed packing operations to verify conformance to specifications.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Managed around 10 customers calls per week.
Criminal Police Officer
Anti-Corruption General Directorate - M.A.I.
12.2021 - 11.2022
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Assisted in special investigations and crime prevention programs.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Assisted in development of crime prevention strategies, resulting in safer neighborhoods.
- Conducted searches of individuals, vehicles and premises.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Involved in over 10 calls per day with citizens as call center operator.
Legal Counsel
Medical Directorate Ministry Of Internal Affairs
07.2019 - 12.2021
- Represented clients in administrative proceedings before government agencies.
- Analyzed legal documents and identified pertinent issues for clients.
- Advocated for clients before court in oral argument by presenting facts and evidence in most favorable light.
- Drafted readable and enforceable agreements, contracts, and other legal documents.
Education
Informatics - Engineering And Informatics
Spiru Haret University
07-2026
Bachelor of Laws - Law And Police
Police Academy Al. I. Cuza
07-2019
Skills
- Decision-Making
- Task Prioritization
- Attention to Detail
- Customer Service Management
- Problem-solving aptitude
- Organizational Skills
- Effective Communication
- Team Collaboration
Languages
Romanian
English
Certification
Computer Hardware Basics by Cisco
IBM Skills Network Introduction to Data Analytics by Coursera
Personal Information
Title: Informatics Student
Custom
Technology
Computers
Sport
Music piano
Watching documentaries
Timeline
Technical support engineer - Level 2
Bitdefender
07.2024 - 01.2025
Business Consultant
Class IT Outsourcing
12.2022 - 02.2023
Criminal Police Officer
Anti-Corruption General Directorate - M.A.I.
12.2021 - 11.2022
Legal Counsel
Medical Directorate Ministry Of Internal Affairs
07.2019 - 12.2021
Bachelor of Laws - Law And Police
Police Academy Al. I. Cuza
Informatics - Engineering And Informatics
Spiru Haret University
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