Andreea - Diana POPA
Sector 6
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated, eager to utilize time management and organizational skills across diverse settings.
Overview
7
7
years of professional experience
Work History
Retail Card Analyst
Credit Europe Bank
Bucharest
2018.11 - Current
- Maintained accurate records of all data collected during analysis processes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Identified needs of customers promptly and efficiently.
- Organized client meetings to provide project updates.
- Analyze data from the customers applications
- Modify or request new information from customers
- Work with internal and international customers
- Fill data forms inside the application used for data processing
- Maintained positive working relationship with fellow staff and management.
Banking Operations Officer
Credit Fix
Bucharest
2017.09 - 2018.11
- Oversaw the development and implementation of operational procedures.
- Developed and maintained relationships with key clients and stakeholders.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Ensured the security and confidentiality of sensitive information.
Education
Training - Business Economics
A Quality Service
Wales2017-03
Bachelor Degree - Business Administration
Faculty of Business Administration
Bucharest University2016-07
Practice - Banking And Financial Support Services
Faculty of Business Administration
Bucharest2015-05
Skills
- Root Cause Analysis
- Issue Identification
- Data Research and Validation
- Documentation And Reporting
- Statistic analysis expertise
- Report Preparation
- Information Gathering
- Workflow Analysis
- Analytical Thinking
Languages
Romanian
First Language
English
Upper Intermediate (B2)
B2
French
Beginner
A1
Timeline
Retail Card Analyst
Credit Europe Bank
2018.11 - Current
Banking Operations Officer
Credit Fix
2017.09 - 2018.11
Training - Business Economics
A Quality Service
Bachelor Degree - Business Administration
Faculty of Business Administration
Practice - Banking And Financial Support Services
Faculty of Business Administration
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