Andreea Gabriela Stoica

Actively participated in a training project focused on the integration and configuration of Ericsson network equipment for 2G, 3G, 4G, and 5G technologies. Key responsibilities included:

• Remote integration and configuration of Ericsson network equipment: BTS-BSC, NodeB-RNC, eNodeB, gNodeB.
• Modifying the existing configuration on site: adding/removing frequency bands, configuring RET and TMA.
• Troubleshooting issues encountered during the integration process and providing support to field technicians.
• Performing post-integration tests and verifying KPIs.
• Updating databases to reflect the new site configuration.

• Company Overview: Ericsson
• Manage tickets from the moment of receipt/opening from clients until closure, ensuring resolution within SLA.
• Analyze key network performance indicators (KPIs) including RSSI, VSWR, and others to assess cell performance across 2G, 3G, 4G, and 5G technologies.
• Handle degradation issues on the network.
• Check and follow up on incidents waiting to be resolved by the next level of technical support.
• Perform troubleshooting, fault management, and trouble ticket handling.

• Company Overview: Ericsson
• Handling Change Request tasks and Incidents for Orange Belgium RAN network;
• Working with BMC Remedy;
• Working with U2020 platform;
• Lock and unlock sites(2G/3G/4G) under a CR ongoing in the network;
• Handling calls received from field engineers and provide them support (lock/unlock cells, check alarms before and after interventions and test external alarms);
• Close collaboration with Back Office team in order to ensure proper resolution of interventions
• Ericsson

• Company Overview: Ericsson is a multinational networking and telecommunications company
• The company offers services, software and infrastructure in information and communications technology for telecommunications operators
• Working with WFM platform for the work order management and field service management
• Manage and coordinate the communication processes for a critical incident
• Ensure interdepartmental information flow quickly in situation of damage
• Joining a daily meeting with Front Office Leads, Back Office Leads, Field Leads
• During the conference the backlog is analyzed, based on priority highlighting the unassigned cases, possible escalation
• Direct interaction with Front Office Team in order to prioritize the incidents
• Ensure all incident details are fully maintained and regular updates are distributed via the agreed communication channels
• Ensure all required resources (human, equipment) are available
• Ensure that the field engineers are certified for a certain intervention (climbing, maintenance, army sites, watertower)
• Support for the field engineers with the site and access details
• Inform field engineers by phone in order to save the incident SLAs and maintain the KPI up
• Report and escalate any issues that violate the SLA's activity
• Ericsson is a multinational networking and telecommunications company
• The company offers services, software and infrastructure in information and communications technology for telecommunications operators

• Company Overview: CAMUSAT is a multinational company with presence in over 40 countries and over 2,000 employees
• The company developed 5 business lines such as telecommunication site construction, installation and commissioning of radio equipment, design of renewable energy systems, fiber optic network repair and maintenance and monitoring and support their services
• Data entry on different online platforms belonging to our clients: ARS, SAM, SDM, Taulia
• Insert data and check business lines in EPRO: PO, ST invoices
• Receipt of order tickets to solve infrastructure problems at the client's telecommunication sites (repair works for civil, electrical, HVAC and electrical generators)
• Drawing up the necessary documentation for checking and accepting the works for the closing of the order tickets and the payment of the performed works
• Archiving the documents received from the opening of the order vouchers to the closure for each site
• Making the estimated cost of the repair works (materials and labor) and submitting them for approval by the client
• Site access (Site Access Management involves managing permits, entries and exits of workers and visitors who must go around the site)
• CAMUSAT is a multinational company with presence in over 40 countries and over 2,000 employees
• The company developed 5 business lines such as telecommunication site construction, installation and commissioning of radio equipment, design of renewable energy systems, fiber optic network repair and maintenance and monitoring and support their services