Andreea Hliban

• Oversee delivery of a portfolio of Salesforce projects within the Delivery Center
• Manage demand and allocate resources effectively across projects to ensure optimal utilization and project success
• Serve as primary point of contact for stakeholders, managing relationships, ensuring alignment with project goals and objectives
• Lead and mentor teams to help them achieve their goals and deliver high-quality work
• Monitor team's performance, identifying areas of improvement, addressing challenges, and taking actions when needed
• Identify, assess, and mitigate risks and issues that may impact project delivery
• Foster collaboration and communication within delivery center, as well as with external stakeholders, ensuring transparency and alignment
• Keep up-to-date with industry trends, leading methodologies, and new Salesforce technologies, and support professional development and growth of team members
• Manage and maintain relation with stakeholders on all of Salesforce projects.

• Provide strong leadership to members, inspiring and motivating them to achieve their best
• Provide technical guidance, expertise, and mentorship helping team develop their skills
• Act as point of contact for clients and stakeholders, understanding their needs and ensuring the capability delivers value-added services
• Build and maintain relationships with key stakeholders (clients, senior management, other capabilities) to ensure alignment and support for Salesforce practice's objectives
• Promote knowledge sharing and collaboration, coordinate and initiate L&D activities, facilitating people's learning
• Develop training plans to align with demand planning and grow people's skills
• Develop standardized skills assessment framework that outlines specific skills and competencies expected by grade
• Coordinate technical recruitment team and improve interview process to keep it relevant and aligned with requirements
• Organized multiple Salesforce Bootcamps for juniors with programming knowledge
• Create and maintain certification plans, keeping track of all practice certifications
• Stay up-to-date with industry trends, emerging technologies, and best practices related to Salesforce practice
• Lead and support change initiatives within practice, helping team members adapt to new processes, tools, or organizational structures.

• Taken role of functional consultant during discovery phase of multiple projects in LSHC and Energy sectors
• Gathering business requirements from stakeholders
• Analyzing existing processes and overall architecture for improvement
• Designing to-be state
• Identifying gaps between as-is and to-be states
• Designing solutions in alignment with client needs
• Assessing risks associated with solution
• Facilitating communication between teams
• Documenting findings and requirements clearly.

• As Sprint Lead on Salesforce project in Telecom sector: Collaborate on sprint planning with Scrum Master and Product Owner
• Lead daily stand-up meeting to track progress
• Assign tasks to team members based on skills and capacity
• Foster team collaboration and communication
• Provide support and guidance to team members
• Identify and mitigate potential risks to sprint delivery
• As Hyper-care team lead on Salesforce project in Telecom sector: Monitor production performance
• Assess potential impacts
• Coordinate crisis response efforts
• Lead and mentor team members
• Collaborate with cross-functional teams
• Provide regular updates to senior stakeholders
• As Integration stream owner on Salesforce project in LSHC sector: Plan and coordinate integration developments: requirements gathering, solution designing, development, and testing
• Collaborate with architects, client stakeholders, and development team
• Develop Integration strategy that aligns with client's overall objectives and architecture
• Define integration patterns, standards, and best practices to ensure consistency across systems
• Select integration technologies and platforms that best meet client needs.

• Developed Salesforce solutions tailored to meet specific needs and requirements of Telecom Industry, focusing on areas such as CRM, billing processes, service order management, and network provisioning functionalities
• Developed integrations between Salesforce and other systems and platforms used within client environment, ensuring seamless data flow and synchronization
• Developed and configured automation processes using SF automation tools like Flows, Apex Triggers, and Vlocity Omiscripts to improve operational efficiency
• Implemented robust security measures and access controls to protect sensitive information
• Collaborated with cross-functional teams to design scalable solutions that align with overall enterprise architecture.

• Worked on a dynamic project within the public sector, employing Scala, a programming language known for its functional and object-oriented features
• Employed the Kanban methodology to ensure seamless workflow and efficient task management throughout the project lifecycle
• Collaborated closely with cross-functional teams to deliver high-quality software solutions within the specified timelines, while adhering to government regulations and compliance standards.

• Utilized Salesforce standard objects (Accounts, Contacts, Cases, Opportunities) to drive business processes effectively
• Developed custom objects and junction objects, establishing lookup and master-detail relationships to streamline data management
• Implemented Process Builder, Workflows, and Validation rules to automate business processes and ensure data integrity
• Configured Profiles and Roles to enforce organization role hierarchy and ensure secure access to data
• Generated a variety of standard and custom Reports, including summary, matrix, dashboards, and graphics, tailored to meet organizational needs
• Designed and configured the Service Cloud console and email-to-case functionality to optimize customer service workflows
• Managed entitlement processes and milestones to ensure timely resolution of customer issues
• Leveraged SOQL statements to retrieve and manipulate data efficiently
• Developed Apex Triggers to address specific functional requirements within the application
• Conducted thorough review and testing of deliverables to maintain high-quality standards
• Conducted research to identify solutions for nonstandard requirements, ensuring effective problem-solving
• Facilitated deployment from sandbox to production environment using Change Sets, ensuring smooth implementation of enhancements.

As a developer, I was responsible for producing fully functional applications by designing, building, and maintaining efficient, reusable, and testable code. I developed functionalities based on defined acceptance criteria, ensuring optimal performance, quality, and responsiveness. I actively participated in all phases of application development life cycle and complete tasks within specified deadlines, while working with various technologies and frameworks to deliver high-quality solutions.

• Graphic design, image vectorization, raster image processing, DTP, files manipulation, create ebooks.