Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Andreea Mitu

Bucharest

Summary

Currently, I am a fast learner Due Diligence Analyst with over 6 years of experience in client services, project coordination, and compliance within both corporate and creative industries. Known for being an empathetic listener and a reliable team player, I build strong relationships through trust, clear communication, and emotional intelligence. I thrive in fast-paced, people-centered environments, and consistently go the extra mile to support my team and deliver high-quality outcomes. I bring both heart and precision to every project I take on.

Overview

7
7
years of professional experience

Work History

Customer Due Diligence Analyst

888Sparkware
Bucharest
07.2022 - Current
  • Conducted detailed Customer Due Diligence and Enhanced Due Diligence on high-risk accounts in line with AML, KYC, and responsible gaming regulations.
  • Used Dow Jones Risk and Compliance for screening clients against PEP, politically exposed persons, sanctions, and adverse media lists.
  • Handled data investigation and analysis using Oracle, NYX, and internal customer platforms to monitor player behavior, financial activity, and source of funds.
  • Logged and tracked cases using Jira, ensuring transparent case management, timely resolution, and proper escalation when needed.
  • Created reports and data sets using Excel, including pivot tables, VLOOKUPs, and advanced filtering to identify unusual activity and support audit trails.
  • Collaborated with Compliance, Legal, and VIP departments to ensure swift handling of high-priority cases.
  • Worked overtime during internal and external audits to meet deadlines, deliver documentation, and ensure full regulatory alignment.
  • Maintained up-to-date knowledge of gambling regulations, UKGC, MGA, and adjusted procedures accordingly.

VIP Account Manager

888Sparkware
Bucharest
02.2021 - 07.2022
  • Maintaining the highest standard of quality and quantity of responses on all customer-related topics, such as gameplay, payment, and withdrawal queries, Responsible Gaming, and Regulatory Compliance, as applicable.
  • Built strong relationships through regular communication via email, chat, phone, and exclusive event invitations.
  • Monitored player activity and behavior to identify growth opportunities, and proactively address potential churn.
  • Ensured compliance with responsible gaming policies and industry regulations, while balancing client satisfaction.

Junior Project Manager

YES Communications SRL
Bucharest
12.2019 - 02.2021
  • Supported the planning and coordination of advertising and promotional campaigns, both online and offline.
  • Assisted in developing timelines, budgets, and project scopes in collaboration with senior managers and clients.
  • Maintained communication with suppliers, creative teams, and clients to ensure alignment throughout each project phase.
  • Helped manage documentation, reporting, and administrative tasks to support smooth project execution.
  • Activity was partially affected by the COVID-19 pandemic, with a reduced number of campaigns and limited on-site events, allowing for a focus on internal processes and remote coordination.

Account Executive

Eventrio Action
Bucharest
07.2019 - 12.2019
  • Managed client accounts from briefing to execution, ensuring all campaign objectives and deadlines were met.
  • Prepared and tracked budgets, negotiated costs with suppliers, and ensured profitability for each project.
  • Coordinated directly with clients through meetings, presentations, and ongoing communication.
  • Oversaw the implementation of event campaigns, ensuring alignment between client expectations and team deliverables.
  • Collaborated with internal departments—creative, production, and HR—to ensure seamless campaign execution.
  • Acted as an on-site representative during outdoor and promotional events to ensure smooth execution and client satisfaction.
  • Solved real-time issues in the field, liaised between staff and client, and ensured campaign standards were upheld.

HR Recruiter

Eventrio Action
Bucharest
12.2018 - 07.2019
  • Recruited and coordinated staff for promotional events, including hostesses, brand ambassadors, and promoters.
  • Managed the end-to-end recruitment process: job postings, candidate screening, interviews, and onboarding.
  • Maintained a talent pool of candidates for high-volume, short-notice campaigns.
  • Collaborated closely with event managers and clients to understand staffing needs, and ensure optimal candidate fit.
  • Ensured all hired staff were briefed, uniformed, and trained according to the campaign requirements.
  • Supported the logistics and scheduling of personnel for multiple simultaneous events.

Education

Bachelor of Social Sciences - Human Resources - Human Resources

University of Bucharest
Bucharest, Romania
06-2022

High School Diploma -

Colegiul National Gheorghe Sincai
Bucharest, Romania
05-2017

Skills

  • Client relationship management (VIPs, stakeholders, and partners)
  • Clear and persuasive communication, both verbal and written
  • Cross-functional collaboration (with creative, sales, compliance, and project teams)
  • Conflict resolution and negotiation
  • Customer due diligence and risk assessment
  • Anti-money laundering understanding
  • Data analysis and pattern identification in customer behavior
  • Problem solving under pressure
  • Candidate experience management
  • Onboarding support and communication
  • CRM tools, ticketing systems, or platforms like Jira, or similar
  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Google Workspace (Docs, Sheets, Slides)
  • Adaptability across industries
  • Emotional intelligence and active listening
  • High attention to detail
  • Fast learner with a proactive mindset

Languages

Romanian
First Language
English
Advanced (C1)
C1

Affiliations

  • I am on a lifelong journey of improving myself, therefore I am very interested in psychology and the way the human brain works
  • I am also creative; I enjoy painting, reading, and sometimes writing
  • Sport is also an important part of my life, helping me improve both my physical and mental health

Timeline

Customer Due Diligence Analyst

888Sparkware
07.2022 - Current

VIP Account Manager

888Sparkware
02.2021 - 07.2022

Junior Project Manager

YES Communications SRL
12.2019 - 02.2021

Account Executive

Eventrio Action
07.2019 - 12.2019

HR Recruiter

Eventrio Action
12.2018 - 07.2019

Bachelor of Social Sciences - Human Resources - Human Resources

University of Bucharest

High School Diploma -

Colegiul National Gheorghe Sincai

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Andreea Mitu