Andreea Mutu

The Financial Operator is managing the day-to-day financial transactions of the company, ensuring all financial operations are accurate, efficient, and compliant with regulations. Being a financial operator involves processing payments, managing accounts, and providing support for financial reporting.

Key Responsibilities:

• Process financial transactions, including invoices, payments and refunds.
• Reconcile bank statements and internal records to ensure accuracy.
• Prepare financial reports, including balance sheets and income statements.
• Maintain financial records and documents for auditing purposes.
• Monitor and follow up on overdue payments and resolve discrepancies with clients.
• Participate in projects and activities.
• Provide financial analysis and support for customer service specialists.

The Customer Support Specialist is responsible for addressing customer inquiries, troubleshooting problems, and ensuring overall customer satisfaction.

Key Responsibilities:

• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
• Provide prompt and accurate feedback to customers
• Refer to internal database or resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure the systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Maintain relationships with clients