Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Andreea Nicoleta Enache

Brasov,Romania

Summary

Highly skilled IT professional with extensive expertise in system administration, database management, and IT infrastructure. Demonstrates strong analytical skills, effective time management, and the ability to multitask in fast-paced environments. Proven track record in complex troubleshooting, process improvement, service delivery, and cross-functional collaboration. Advanced in technical documentation and training, passionate about customer satisfaction and conflict resolution. Proficient in SaaS platforms such as ServiceNow, Salesforce, and Zendesk. Knowledgeable in cloud computing, cybersecurity measures, programming languages and the software development lifecycle.

Independent problem-solver focused on customer service and product development. Works well under tight deadlines.

Career goal: to leverage technical skills and experience to drive innovation and efficiency within a dynamic organization, to grow within a company.

Overview

7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

IT analyst

Atos Global Delivery Center
08.2022 - 02.2025
  • In the role of IT Analyst for at Atos Global Delivery Solutions, responsibilities include evaluating system requirements and implementing effective solutions to enhance operational efficiency
  • This position involves collaborating with cross-functional teams to gather insights and ensure that IT services align with business goals
  • Key tasks also encompass troubleshooting technical issues and providing support to users across the organization, while using excellent communication skills to convey complex technical concepts to non-technical stakeholders
  • Played a crucial role in streamlining processes that improved service delivery timelines
  • Received numerous accolades for impactful contributions, including recognition for addressing significant outages
  • Utilized analytical skills to develop reports that involved decision-making
  • Documented IT processes and procedures, allowing for faster onboarding of new employees
  • Monitored and managed staff performance, providing feedback training and coaching as needed
  • Led a team of IT professionals to successfully complete a major IT project on time and within budget
  • Implemented IT help-desk systems and tools, resulting in a 94% improvement in IT support response time and performance
  • Particularities in macOS skills attained during current position:
  • In-depth knowledge of macOS, including system preferences, file management, and user management
  • Familiarity with macOS updates, installations, and troubleshooting common macOS issues
  • Experience with Apple device deployment, configuration, and management using tools like Apple Business Manager or Apple Configurator
  • Understanding of Mobile Device Management (MDM) solutions for macOS and iOS devices
  • Proficiency in supporting and troubleshooting macOS-native applications and software
  • Familiarity with managing software distribution and updates for macOS systems
  • Knowledge of macOS security features, including FileVault, Gatekeeper, and XProtect
  • Understanding of best practices for securing macOS devices and networks
  • Proficiency in configuring and troubleshooting network connectivity on macOS devices
  • Understanding of macOS networking features and protocols, including Wi-Fi, Ethernet, and VPN setups
  • Experience with macOS Terminal and command-line interface for system administration tasks
  • Experience in scripting languages such as Bash or Python for automating tasks on macOS
  • Understanding of hardware components in macOS devices and troubleshooting hardware-related issues
  • Proficiency in setting up and managing macOS backup solutions, such as Time Machine or third-party backup software
  • Experience with data recovery processes in macOS in the event of system failures or data loss
  • Familiarity with virtualization platforms such as VMware
  • Understanding of containerization technologies like Docker for macOS development environments
  • Updated network infrastructure with latest technology advancements, increasing productivity levels.
  • Managed database systems effectively, ensuring data integrity and access control.
  • Performed risk analyses before major IT undertakings to ensure minimal disruptions.
  • Streamlined IT processes for enhanced system efficiency.
  • Performed security testing using results to identify and fix vulnerable areas.
  • Experience with integrating macOS devices into mixed-platform environments, including Windows
  • Knowledge of macOS compatibility with cross-platform applications and services
  • Knowledge in supporting API logs and troubleshooting various issues
  • Knowledge in supporting databases, SQL, log analysis and troubleshooting
  • Knowledge and good understanding of Python, JavaScript
  • Deep collaboration with the infrastructure team in packaging, deployment, inventory and automized scanners in order to assure a fluid deployment; thorough troubleshooting in deployment occurring issues (Workspace One/Airwatch, PDQ Deploy, PDQ Inventory and PDQ Connect, Intune);
  • Ensure Compliance with MDM Policies (adhere to company security guidelines for mobile devices, including password policies, encryption, and access controls)
  • Device Enrollment & Configuration (register corporate and personal (BYOD) devices in the MDM platform; e.g., Intune, Jamf, Workspace ONE).
  • Follow company policies when configuring devices to ensure secure access to corporate resources.
  • Security & Data Protection (ensure that devices comply with security protocols, such as remote wipe capabilities, encryption enforcement, and app restrictions; avoid installing unauthorized applications or disabling MDM policies)
  • Incident Reporting & Compliance Monitoring (report non-compliant devices to the IT/security team; regularly check MDM policy updates and apply required security patches)
  • Respecting Corporate vs. Personal Data Boundaries (follow guidelines that separate personal and work data on mobile devices (Work Profile on Android, Managed Apple ID on iOS); avoid transferring corporate data to personal storage or unauthorized applications)

Customer Service Representative

Sykes Enterprises/Foundever
09.2019 - 07.2022
  • Handled high-volume of customer inquiries in a professional and timely manner, resulting in a considerable increase in customer satisfaction ratings
  • Trained and mentored new call center representatives on customer service policies, procedures, and best practices
  • Achieved recognition for consistently exceeding performance targets and customer satisfaction scores
  • Utilized CRM tools to track customer interactions and feedback
  • Collaborated with other departments to ensure customer satisfaction
  • Installed and configured computer hardware, software, systems, networks, printers, and scanners in accordance with established standards and procedures
  • Processed payments, including debit and credit transactions, to ensure accurate and timely completion of payments

Credit officer

Cetelem/BNP Paribas Personal Finance
02.2019 - 05.2019
  • Provided clients with tailored financial advice based on individual circumstances
  • Developed a reputation for thoroughness and accuracy in risk assessment
  • Negotiated repayment terms with customers to minimize losses
  • Analyzed financial statements and credit reports to determine creditworthiness of borrowers
  • Monitored customer accounts to identify and address potential credit problems
  • Successfully processed numerous credit applications with a high approval rate

Graphic Designer

Deutsche Grundriss
01.2018 - 11.2018
  • Created a series of illustrations that increased customer understanding of complex concepts
  • Utilized CAD software to develop renderings and animations for marketing materials

Customer Service Representative

Arvato/Majorel
Brasov
07.2018 - 09.2018
  • Handled high-volume of customer inquiries in a professional and timely manner, resulting in a significant increase in customer satisfaction ratings
  • Developed customer service surveys to gain insights into customer satisfaction and identify areas for improvement

Education

License in Nutrition and Dietetics -

University of Medicine and Pharmacy
07.2014 - 08.2018

College degree in mathematics and IT - undefined

"Mihail Cantacuzino" College
09.2010 - 07.2014

Skills

  • Analytical Skills
  • Communication Skills
  • Effective Time Management
  • Fast Learner
  • Adaptability
  • Ability to Multitask
  • Conflict resolution
  • Customer Satisfaction
  • Cross-Functional Collaboration
  • Technical Documentation
  • Process Improvement
  • Service Delivery
  • Database management
  • Data analysis
  • System administration
  • Basic programming (Linux, PowerShell)
  • IT security
  • OS device integration
  • IT infrastructure
  • SaaS platforms (ServiceNow, Salesforce, Zendesk, Slack, GitHub)
  • Cloud computing knowledge
  • Cybersecurity measures
  • Software development lifecycle expertise
  • Database administration and maintenance
  • Tech training facilitation
  • Network architecture understanding
  • Expertise in operating systems
  • Applications support
  • ITIL framework familiarity
  • Computer programming
  • Machine learning basics
  • Inventory control
  • SQL database knowledge
  • Cloud computing basics
  • CRM software implementation
  • ITIL methodologies
  • CRM system proficiency

Certification

Courses
Linux fundamentals (Commands, Shell Scripting, AWK Scripting)
MS-900 - Microsoft 365 Fundamentals, Microsoft
SC-900 - Microsoft Security, Compliance, and Identity Fundamentals ,
Microsoft
AI-900 - Microsoft Azure AI Fundamentals , Microsoft
PL-900 - Microsoft Power Platform Fundamentals, Microsoft

Timeline

IT analyst

Atos Global Delivery Center
08.2022 - 02.2025

Customer Service Representative

Sykes Enterprises/Foundever
09.2019 - 07.2022

Credit officer

Cetelem/BNP Paribas Personal Finance
02.2019 - 05.2019

Customer Service Representative

Arvato/Majorel
07.2018 - 09.2018

Graphic Designer

Deutsche Grundriss
01.2018 - 11.2018

License in Nutrition and Dietetics -

University of Medicine and Pharmacy
07.2014 - 08.2018

College degree in mathematics and IT - undefined

"Mihail Cantacuzino" College
09.2010 - 07.2014

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Andreea Nicoleta Enache