Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Andreea-Raluca Herman

Andreea-Raluca Herman

Student
Oradea,Romania

Summary

A dynamic professional with hands-on experience in customer service and operations, backed by a strong foundation in Finance and Banking. I thrive in fast-paced environments, focusing on detail, effective communication, and teamwork to ensure a seamless customer experience.

As a Food Runner at Ashore Resort & Beach Club, I efficiently coordinated tasks to ensure timely and accurate results. Previously, as a Receptionist at Vila Octogon, I demonstrated strong interpersonal skills, managing communication and resolving client inquiries with a professional and friendly approach.

In my current role as Director at Sky Publicity, I excel at managing multiple priorities and meeting deadlines to drive success.

Currently pursuing a degree in Finance and Banking at the University of Oradea, I am building expertise in financial analysis and risk management. I am eager to apply my skills in a dynamic organization, focusing on growth, efficiency, and client satisfaction, while continuing to learn and build meaningful professional relationships.

Overview

2
2
years of professional experience
2
2
Certifications
2
2
Languages

Work History

General Director

Sky Publicity
06.2022 - Current
  • Developed and successfully implemented a business plan while continuously improving the company's practices.
  • Managed the company’s revenues and expenses, issued invoices, and ensured timely payments to suppliers.
  • I oversee the purchase of goods and I make sure the receipt of the products is recorded in accounting.

Food Runner

Ashore Resort & Beach Club
06.2024 - 09.2024
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
  • Greeted customers and provided outstanding customer service.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.

Receptionist

Vila Octogon
06.2023 - 08.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

Banking And Finance

University of Oradea
Oradea
04.2001 -

Skills

Operations management

Certification

Cambridge License - 2019

Timeline

Food Runner

Ashore Resort & Beach Club
06.2024 - 09.2024

Receptionist

Vila Octogon
06.2023 - 08.2023

General Director

Sky Publicity
06.2022 - Current

Banking And Finance

University of Oradea
04.2001 -
Andreea-Raluca HermanStudent