Andreea Secasiu
Customer Success Team Manager
Cluj-Napoca,CJ
Summary
Resourceful Manager with successful history leading and motivating team members to exceed goals across various departments. Effective leader and problem-solver dedicated to streamlining operations and promote organizational efficiency. Highly committed with hardworking mentality paired with excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Customer Success Adopt & Expand Team Manager
EMERSON SRL
5 2023 - Current
- Lead and coordinate Customer Success Adoption & Expansion CoE team (10 team members), ensuring alignment with business goals and objectives globally
- Develop and implement worldwide Adoption & Expansion strategies, utilizing centralized and standardized delivery methods
- Work with other functional groups and managers to execute agreed-upon strategies and objectives, leveraging best practices from Customer Success CoE Hub
Manager Projects
EMERSON SRL
01.2021 - 07.2023
- Manage multiple project functions, including Project Management, Project Control, Project Administration, Project Planning, and Document Control (overseeing 60+ employees)
- Collaborate closely with European Management Projects leadership to ensure that best project outcome is achieved by having optimal resource mix and best strategy applied
- Manage, coach, and develop team members, fostering supportive and collaborative environment
- Solves complex business problems associated with project delivery and expectations
- Seek process improvements and adhere to PMO standards.
Project Manager
EMERSON SRL
11.2018 - 01.2021
- Deliver large projects (up to $10M) within requirements, budget, timescales, and quality standards
- Define project scope and objectives, ensuring stakeholder involvement and technical feasibility
- Develop and track detailed project plans, monitoring performance against short and long-term goals
- Identify, track, and manage changes in project scope, cost, and schedule
- Lead project team, manage relationships with stakeholders, and coordinate third-party vendors.
PMO Program Coordinator
EMERSON SRL
10.2017 - 03.2019
- Oversee multiple concurrent projects within Knowledge Management and Cloud Hosting (RVO) Programs, ensuring adherence to requirements, budget, timelines, and quality standards
PMO Knowledge Management Coordinator
EMERSON SRL
06.2016 - 10.2017
- Lead Knowledge Management Initiative within Global PMO group
- Oversee development, hosting, and support activities for Projects Portal platform
Proposal Engineer
EMERSON SRL
08.2011 - 06.2016
- Support French Front Sales Group to respond to customer proposals requests
Proposal Engineer
SC ELECTROGRUP SA
09.2010 - 08.2011
- Generate price offers tailored to customer specifications and gather necessary input information
Technical Support Agent
UPC ROMANIA SRL
09.2009 - 09.2010
- Address client-reported technical issues promptly and initiate escalations as needed to ensure resolution
Education
Master's Degree - Multimedia Technologies
Technical University of Cluj-Napoca
01.2009 - 2011.04
Bachelor's Degree - Engineer in Telecommunication Technology and Systems
Technical University of Cluj-Napoca
01.2009 - 2011.04
Skills
- Effective in managing multinational and multicultural project teams
- Manage multiple concurrent projects
- Able to strategize and prioritize effectively to accomplish multiple goals
- Able to pinpoint problems and initiate creative solutions
- Able to integrate many different skills to achieve success
- Ability to learn new skills quickly and accurately
- Engineering skills
Timeline
Manager Projects
EMERSON SRL
01.2021 - 07.2023
Project Manager
EMERSON SRL
11.2018 - 01.2021
PMO Program Coordinator
EMERSON SRL
10.2017 - 03.2019
PMO Knowledge Management Coordinator
EMERSON SRL
06.2016 - 10.2017
Proposal Engineer
EMERSON SRL
08.2011 - 06.2016
Proposal Engineer
SC ELECTROGRUP SA
09.2010 - 08.2011
Technical Support Agent
UPC ROMANIA SRL
09.2009 - 09.2010
Master's Degree - Multimedia Technologies
Technical University of Cluj-Napoca
01.2009 - 2011.04
Bachelor's Degree - Engineer in Telecommunication Technology and Systems
Technical University of Cluj-Napoca
01.2009 - 2011.04
Customer Success Adopt & Expand Team Manager
EMERSON SRL
5 2023 - Current
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