Andreea Selegean
Guest Relations Specialist
Summary
- Strong desire to advance in the hospitality career with solid ability to work; strong will ad motivated individual
- Excelent interpersonal skills and communicaton capabilities
- Ability to obtain knowledge of hotel systems and operations and programs, as well as match skills.
Overview
4
4
years of professional experience
1
1
Language
Work History
Customer Service Representative
Samsung Mobile Applications
01.2024 - 04.2025
- Diagnosed and resolved complex product issues, guiding customers through troubleshooting steps
- Handled 40+ inbound customer calls daily, providing technical support for Samsung mobile devices and electronics
Receptionist
Studio B Hair Salon
10.2022 - 12.2023
- Answered multi-line phone system and responded to inquiries about services and pricingPresenting all new functionality to the stakeholders in demos
- Warmly greeted clients and managed the appointment schedule for a team of 5+ stylistsInvestigatory testing, Smoke testing, Sanity checks
Casino Hostess
Grosvenor Casino
08.2021 - 09.2022
- Managed seating arrangements for high-value players and VIP guests in entertainment areas
- Served premium beverages and coordinated with kitchen staff to ensure a high-quality service experience to casino patrons.
Education
Higher National Diploma -
Anderson College Healthcare & Technology
Toronto, Ontario 01.2019 - 9 2020
Skills
- Point-of-Sale (POS) SystemsAdaptability
- Time management skills
- Guest Relations
- Adaptability
- Conflict Resolution
Timeline
Customer Service Representative
Samsung Mobile Applications
01.2024 - 04.2025
Receptionist
Studio B Hair Salon
10.2022 - 12.2023
Casino Hostess
Grosvenor Casino
08.2021 - 09.2022
Higher National Diploma -
Anderson College Healthcare & Technology
01.2019 - 9 2020
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