AutoCAD, Autodesk Inventor
Andreea Vucichi
Technical Support Specialist
BUCHAREST
Summary
Experienced in helping customers with computer hardware and software issues in various settings. Familiar with standard operating systems, networking protocols, and technical support procedures. Capable of tackling complex technical problems with professionalism and dedication.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Technical Support Specialist
Autodesk
Bucharest, Bucuresti
4 2020 - Current
- Provided effective technical support, resolving issues and ensuring customer satisfaction.
- Collaborated with cross-functional teams for complex problem-solving, improving operational efficiency.
- Documented interactions and solutions, maintaining detailed records for future reference.
- Communicated professionally with customers and colleagues, fostering clear exchanges.
- Stayed updated on product knowledge, ensuring informed support and proactive problem-solving.
- Managed high-volume ticket queue of over 20 support requests daily, maintaining 95%+ customer satisfaction rating.
Costumer Service Agent
Competence Call Center
Bucharest, Bucuresti
12.2017 - 07.2018
- Provided telephone and electronic support for Ryanair customers as part of project within CCC company.
- Handled reservation creation and modifications efficiently.
- Effectively resolved customer complaints, ensuring their satisfaction.
Education
Bachelor of Engineering - Faculty of Industrial Engineering And Robotics
Politehnica University of Bucharest
Bucharest 10.2015 - 07.2019
High School Diploma -
"Mircea Vulcanescu" Technological High School
Bucharest 09.2011 - 07.2015
Skills
Technical Proficiency: Proficient in troubleshooting, system development, software support, and network operations, with expertise in Microsoft technologies
Customer Service: Customer-oriented approach with exceptional verbal and written communication skills in English, adept at effectively resolving multiple customer issues
Collaboration and Teamwork: Skilled in cross-team and cross-product collaboration, offering feedback for product enhancement and contributing to the resolution of complex problems
Analytical Skills: Proficient in log analysis and using proprietary tools to diagnose and solve issues, adhering to established processes for issue resolution
- Continuous Learning and Adaptability : Embracing a growth mindset, participating in ongoing technical and non-technical training, and innovating through automation and process improvements
Studies
- Polytechnic University of Bucharest, Faculty of Industrial Engineering and Robotics, BUCHAREST, 10/2015, 07/2019, Bachelor Degree, Engineering
- Mircea Vulcanescu Technological High School, BUCHAREST, 09/2010, 07/2014, High School, Accounting
Abilities
- Proficiency in Autodesk software: AutoCAD, Autodesk Inventor
- Technical troubleshooting skills
- Knowledge of operating systems (Windows, MacOS)
- Familiarity with computer hardware
- Communication skills (verbal and written)
- Customer service skills
- Problem-solving abilities
- Collaboration and teamwork
- Continuous learning mindset
- Advanced problem-solving abilities
- Autodesk Certified Professional in Inventor for Mechanical Design
Driver License
Yes
Certification
Autodesk Certified Professional in Inventor for Mechanical Design
Hobbies
I love acrylic painting, it's a casual hobby where I can relax and get creative. Dancing is my real passion, I really enjoy moving to the rhythm and expressing myself through dance. Reading is another favorite of mine, letting me escape into different worlds and learn new things.
Software
Microsoft Office
Windows
Visual Studio
HTML, CSS
Timeline
Costumer Service Agent
Competence Call Center
12.2017 - 07.2018
Bachelor of Engineering - Faculty of Industrial Engineering And Robotics
Politehnica University of Bucharest
10.2015 - 07.2019
High School Diploma -
"Mircea Vulcanescu" Technological High School
09.2011 - 07.2015
Technical Support Specialist
Autodesk
4 2020 - Current
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