Protecting and caring for animals
Hi, I’m
Andreea Bianca Rodu
Call Center Officer
Suceava
In times like these, it helps to recall that there have always been times like these.
Paul Harvey
Summary
Dynamic professional with over 6 years of experience in customer service and support roles across various sectors. Known for people skills and a solid foundation in psychology, facilitating effective communication and problem resolution. Proficient in leveraging technology to enhance customer experiences, with expertise in IT support and service management tools. Committed to continuous learning and development, eager to guide teams towards achieving their goals while providing outstanding service.
Overview
13
years of professional experience
2
Languages
Work History
Garanti BBVA
CALL CENTER OFFICER
06.2023 - Current
Job overview
- Company Overview: Garanti BBVA offers remote account services to its clients in Romania.
- Assisting customers in checking their account balance, statements, and details
- Providing help in credit/debit card reissue and activation
- Keeping in touch with branches and other departments regarding customer accounts
- Reviewing and helping customers set their transactions into installments
HKR
CUSTOMER SERVICE ASSOCIATE
10.2020 - 05.2023
Job overview
- Company Overview: HKR is a digital-first start-up focused on transparency, tech-innovation, and a remote-first mindset.
- Providing customer assistance by email or chat
- Offering support and insight regarding the products ordered and the order status
- Resolving product or service issues by clarifying the customer's complaint, determining the cause, ofering solution and following up to ensure resolution
- Reviewing order details and making sure the order process goes
smoothly - Providing information regarding the company’s products and policies
BlueBridge One
SUPPORT CONSULTANT
10.2019 - 03.2020
Job overview
- Company Overview: BlueBridge One is a key partner of NetSuite, delivering customized enterprise resource planning (ERP) solutions.
- Providing frst line support via various channels such as phone and email
- Maintain customer records by updating account information in the database
- Handling customer inquiries, providing appropriate solutions and alternatives within the agreed SLA
- Following communication procedures, guidelines, and policies
Capgemini
TRAINING COORDINATOR
05.2019 - 10.2019
Job overview
- Providing Customer Care trainings for the company’s new joiners
- Coordinating and developing training plans for customer service agents
- Assisting and guiding new hires on their first week in the company
- Providing client specific training for agents in order to prepare them for handling the client needs
- Overseeing the professional quality and development of customer service agents
- Maintaining an updated database and training records
Capgemini
SENIOR ANALYST
10.2018 - 04.2019
Job overview
- Assisting customer advisors with their customers’ inquiries and situations
- Advanced IT troubleshooting: if the issue didn’t have a first line resolution we would have backend access on the client account, offering alternative resolutions for the agents
- Onboarding client new hires and providing accesses to their accounts
- Offboarding employees for the client and making sure to terminate all accesses
Capgemini
CUSTOMER SERVICE ADVISOR - ENGLISH
11.2017 - 09.2018
Job overview
- Answering incoming calls from different clients and handling customer issues and requests
- Assisting clients with installing software or apps while troubleshooting different software issues that might arise
- Handling outages and sending them to the resolving teams
Jiul Shopping Center
PLAYGROUND SUPERVISOR
08.2012 - 04.2013
Job overview
- Ensuring a safe and secure environment for children aged 2-12 during their playtime
- Facilitating harmonious interactions among children, promoting cooperative play
- Coordinating a variety of activities such as games, role-plays, birthday celebrations, and creative coloring sessions for children's entertainment and development
Education
Cluj-Napoca
Master's Degree from Psychology of Public and Clinical Health
06.2015
Faculty of Psychology and Educational Sciences
Bachelor's Degree
06.2012
Mihai Viteazu Technical College
Philology Graduate
06.2009
Skills
Customer Service
Adaptability and flexibility
Technical support
Active listening
Microsoft Office
Cisco
Account updating
Call center experience
Interests
Creative and fiction writing
Exploring historical and natural landmarks in Romania
Language learning
Languages
English
Advanced (C1)
Romanian
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsPersonal development programsWork from home optionPaid time off4-day work weekTimeline
CALL CENTER OFFICER
Garanti BBVA
06.2023 - Current
CUSTOMER SERVICE ASSOCIATE
HKR
10.2020 - 05.2023
SUPPORT CONSULTANT
BlueBridge One
10.2019 - 03.2020
TRAINING COORDINATOR
Capgemini
05.2019 - 10.2019
SENIOR ANALYST
Capgemini
10.2018 - 04.2019
CUSTOMER SERVICE ADVISOR - ENGLISH
Capgemini
11.2017 - 09.2018
PLAYGROUND SUPERVISOR
Jiul Shopping Center
08.2012 - 04.2013
Faculty of Psychology and Educational Sciences
Bachelor's Degree
Mihai Viteazu Technical College
Philology Graduate
Cluj-Napoca
Master's Degree from Psychology of Public and Clinical Health