Summary
Overview
Work History
Education
Skills
Interests
Languages
Work Availability
Websites
Work Preference
Timeline
Hi, I’m

Andreea Bianca Rodu

Call Center Officer
Suceava
In times like these, it helps to recall that there have always been times like these.
Paul Harvey
Andreea Bianca Rodu

Summary

Dynamic professional with over 6 years of experience in customer service and support roles across various sectors. Known for people skills and a solid foundation in psychology, facilitating effective communication and problem resolution. Proficient in leveraging technology to enhance customer experiences, with expertise in IT support and service management tools. Committed to continuous learning and development, eager to guide teams towards achieving their goals while providing outstanding service.

Overview

13
years of professional experience
2
Languages

Work History

Garanti BBVA

CALL CENTER OFFICER
06.2023 - Current

Job overview

  • Company Overview: Garanti BBVA offers remote account services to its clients in Romania.
  • Assisting customers in checking their account balance, statements, and details
  • Providing help in credit/debit card reissue and activation
  • Keeping in touch with branches and other departments regarding customer accounts
  • Reviewing and helping customers set their transactions into installments

HKR

CUSTOMER SERVICE ASSOCIATE
10.2020 - 05.2023

Job overview

  • Company Overview: HKR is a digital-first start-up focused on transparency, tech-innovation, and a remote-first mindset.
  • Providing customer assistance by email or chat
  • Offering support and insight regarding the products ordered and the order status
  • Resolving product or service issues by clarifying the customer's complaint, determining the cause, ofering solution and following up to ensure resolution
  • Reviewing order details and making sure the order process goes
    smoothly
  • Providing information regarding the company’s products and policies

BlueBridge One

SUPPORT CONSULTANT
10.2019 - 03.2020

Job overview

  • Company Overview: BlueBridge One is a key partner of NetSuite, delivering customized enterprise resource planning (ERP) solutions.
  • Providing frst line support via various channels such as phone and email
  • Maintain customer records by updating account information in the database
  • Handling customer inquiries, providing appropriate solutions and alternatives within the agreed SLA
  • Following communication procedures, guidelines, and policies

Capgemini

TRAINING COORDINATOR
05.2019 - 10.2019

Job overview

  • Providing Customer Care trainings for the company’s new joiners
  • Coordinating and developing training plans for customer service agents
  • Assisting and guiding new hires on their first week in the company
  • Providing client specific training for agents in order to prepare them for handling the client needs
  • Overseeing the professional quality and development of customer service agents
  • Maintaining an updated database and training records

Capgemini

SENIOR ANALYST
10.2018 - 04.2019

Job overview

  • Assisting customer advisors with their customers’ inquiries and situations
  • Advanced IT troubleshooting: if the issue didn’t have a first line resolution we would have backend access on the client account, offering alternative resolutions for the agents
  • Onboarding client new hires and providing accesses to their accounts
  • Offboarding employees for the client and making sure to terminate all accesses

Capgemini

CUSTOMER SERVICE ADVISOR - ENGLISH
11.2017 - 09.2018

Job overview

  • Answering incoming calls from different clients and handling customer issues and requests
  • Assisting clients with installing software or apps while troubleshooting different software issues that might arise
  • Handling outages and sending them to the resolving teams

Jiul Shopping Center

PLAYGROUND SUPERVISOR
08.2012 - 04.2013

Job overview

  • Ensuring a safe and secure environment for children aged 2-12 during their playtime
  • Facilitating harmonious interactions among children, promoting cooperative play
  • Coordinating a variety of activities such as games, role-plays, birthday celebrations, and creative coloring sessions for children's entertainment and development

Education

Cluj-Napoca

Master's Degree from Psychology of Public and Clinical Health
06.2015

Faculty of Psychology and Educational Sciences

Bachelor's Degree
06.2012

Mihai Viteazu Technical College

Philology Graduate
06.2009

Skills

Customer Service

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Interests

Protecting and caring for animals

Creative and fiction writing

Exploring historical and natural landmarks in Romania

Language learning

Languages

English
Advanced (C1)
Romanian
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceFlexible work hoursHealthcare benefitsPersonal development programsWork from home optionPaid time off4-day work week

Timeline

CALL CENTER OFFICER

Garanti BBVA
06.2023 - Current

CUSTOMER SERVICE ASSOCIATE

HKR
10.2020 - 05.2023

SUPPORT CONSULTANT

BlueBridge One
10.2019 - 03.2020

TRAINING COORDINATOR

Capgemini
05.2019 - 10.2019

SENIOR ANALYST

Capgemini
10.2018 - 04.2019

CUSTOMER SERVICE ADVISOR - ENGLISH

Capgemini
11.2017 - 09.2018

PLAYGROUND SUPERVISOR

Jiul Shopping Center
08.2012 - 04.2013

Faculty of Psychology and Educational Sciences

Bachelor's Degree

Mihai Viteazu Technical College

Philology Graduate

Cluj-Napoca

Master's Degree from Psychology of Public and Clinical Health

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Andreea Bianca RoduCall Center Officer