Andreea Ionela Vasconcelos Sava
English Teacher
Municipiul București
Summary
Successful English Teacher with expertise in building engaging lesson plans and communicating ideas to foster student comprehension. Expert in adapting course materials to meet established standards and individual academic capabilities. Well-versed in motivating students to meet learning objectives.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
4
4
Languages
4
4
Years of academic studies
Work History
English Teacher
Roma Education Fund Foundation
Bucharest
09.2021 - Current
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways
- Planned dynamic lessons to increase student comprehension of books and literary concepts
- Led interesting and diverse group activities to engage students in course material
- Prepared and implemented lesson plans covering required course topics
- Prepared comprehensive English curriculum for multiple classes
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills
- Developed innovative lesson plans to engage students in English language learning
- Reviewed final works to spot and correct errors in punctuation, grammar, and translation
- Translated documents from Romanian to English
- Reviewed final work to spot and correct errors in punctuation, grammar and translation
- Reviewed, edited and proofread translated documents for accuracy
English, Spanish and Romanian Teacher
Intensive Languages
Bucharest
06.2019 - 09.2021
- Online teaching students from Romania, Italy, and Brazil
- Similar responsibilities as on the current English teaching position at Roma Education Fund Foundation
Incident Manager English, Portuguese, and Spanish
Accenture/Microsoft
Bucharest
09.2017 - 01.2020
- Acted as a back-up for the Technical Account Manager (TAM) assigned to customers from United Kingdom and Portugal
- Oversaw reactive support for my specific customer portfolio and forming partnerships with the TAM to tackle reactive challenges and ensure a smooth experience for our customers
- Engaged with the customers within portfolio remotely and managed any support bottlenecks to ensure smooth progression and inform key stakeholders as required
- Created and reviewed Incident Management reports to deliver business insights through incident categorization and trend analysis
- Identified opportunities for proactive services
- Managed administrative tasks related to the customer's Support contract.
Transaction Processing Analyst EN, PT, SP
Accenture
Bucharest
06.2017 - 08.2017
- Order to Cash; Procure to Pay
- Updated and maintained various systems/tools; executed transactions and entered data and retrieved information from group specific system
- Audited data entry for accuracy and made required corrections; conducted data verification
- Filed, archived and retrieved documents (paper-based and electronic) using filing standards
- Produced standard correspondence; proofed and edited work for syntax, grammar and punctuation
- Executed continuous improvement techniques
- Engaged in issue resolution procedures and followed escalation processes
Payments Compliance Specialist
Accenture/Facebook
Dublin
11.2016 - 05.2017
- Interfaced with multiple functional areas to investigate cases and acquire information
- Reviewed policies and procedures, regulatory compliance training for compliance with applicable laws and regulations including Office of Foreign Assets Control (OFAC), suspicious activity reporting (SAR) and know your customer (KYC) regulations
- Interpreted evidence from multiple tools and systems to determine legitimacy of customer behaviour across multiple products
- Maintained records, prepared filings and reporting information and metrics to be presented to management
- Demonstrated understanding of the client’s business needs or market and maintained high client satisfaction ratings
Banking Service Advisor
Bank of Ireland
Dublin
09.2014 - 11.2016
- Provided high quality, comprehensive and professional customer focused service
- Actively migrated transactions to appropriate self-service, online and B365 delivery channels
- Carried out instructions, updated and managed personal and business accounts while ensuring absolute accuracy at all times
- Processed payments and transactions for personal and business customers
- Processed and documented changes regarding Direct Debits and Standing Orders
- Analysed fraudulent/ duplicated transactions and advise customers on disputes and chargebacks processes (i.e. Visa Chargebacks)
- Stepped through key features of online banking e.g Balance & transaction, registered mobile, money transfer- add SEPA/ International payees and bills, e-statements
- Analysed bank services and products informing customers on the most suitable options for them and identified cross-referral opportunities within set targets/guidelines
- Digital Activation for personal and business customers
Volunteer Translator/ Interpreter
Evangelical Churches
Sao Paulo
08.2010 - 12.2015
- Acted as Interpreter (Portuguese-Romanian) for meetings and services when travelling on behalf of the church to Brazil and Romania
- Interpreted online meetings as necessary
- Translated letters and documents (Romanian-Portuguese/English)
- Researched and organized itineraries/ events on behalf of the church for visiting several locations in Brazil and Romania
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Assisted in development of terminology glossaries and other resources to help grow vocabulary in source and target languages.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Managed budget, booked hotels, established dates and alternate dates, selected and reserved the event site, coordinated transportation and parking
Education
CELTA - Certificate in Teaching English to Speakers of Other Languages -
01.2021 - 06.2021
Professional Diploma - Financial Advice
The Institute of Bankers
01.2015 - 01.2016
BA (Hons) - International Business with Spanish, German
Dublin Institute of Technology
01.2010 - 01.2014
Skills
English fluency
English language proficiency
Extensive English grammar knowledge
Effective communication
Data collection and review
Document review
Proofreading skills
Active Listening
Self-Motivated
Problem-Solving
Interpersonal Communication
Multitasking Abilities
Cultural expertise
Planning and Coordination
Teamwork and Collaboration
Incident priority assessment
Incident reviews
Resolution team engagement
MS Office
Timeline
English Teacher
Roma Education Fund Foundation
09.2021 - Current
CELTA - Certificate in Teaching English to Speakers of Other Languages -
01.2021 - 06.2021
English, Spanish and Romanian Teacher
Intensive Languages
06.2019 - 09.2021
Incident Manager English, Portuguese, and Spanish
Accenture/Microsoft
09.2017 - 01.2020
Transaction Processing Analyst EN, PT, SP
Accenture
06.2017 - 08.2017
Payments Compliance Specialist
Accenture/Facebook
11.2016 - 05.2017
Professional Diploma - Financial Advice
The Institute of Bankers
01.2015 - 01.2016
Banking Service Advisor
Bank of Ireland
09.2014 - 11.2016
Volunteer Translator/ Interpreter
Evangelical Churches
08.2010 - 12.2015
BA (Hons) - International Business with Spanish, German
Dublin Institute of Technology
01.2010 - 01.2014