Andrei Ciubotariu

- Built 2 teams and led up to 27 members, overseeing hiring, coaching, mentoring, to ensure high standards and continuous professional growth
- Conducted regular performance reviews and provided constructive feedback to help team members meet both technical and professional development goals.
- Defined and implemented new operating models for NOC, aligning processes with ITIL best practices
- Led the onboarding process for new activities and projects, ensuring smooth transitions, knowledge transfer activities to support efficient operations
- Consistently identified opportunities to enhance processes, optimize workflows, and implement solutions that improve efficiency
- Prepared and presented detailed monthly performance reports to customers, ensuring all operational KPIs are in target
- Played a key role in digital transformation initiatives, such as OSS transformations and automation programs, by managing projects from initiation to handover. Coordinated planning, implementation and testing phases (UAT and Prod) to ensure seamless integration into the NOC
- Coordinated and supported the team during the Friendly User Trial by conducting end-to-end testing of all potential use cases, including incident management, change management, and new customer installations
- Successfully facilitated the handover of NOC services to the new owner of Vodafone Hungary by organizing knowledge transfer sessions, supporting parallel operations, and maintaining uninterrupted service delivery. Oversaw the reassignment of 18 FTEs to new teams and roles within the company

- Represented the NOC team in incident review meetings and provided escalation support.
- Managed and followed up on incidents to ensure resolution within SLA guidelines.
- Developed workarounds and solutions for SLA violations, ensuring minimal disruption.
- Investigated process inefficiencies and proposed improvements to management and partners.
- Suggested new procedures and processes to optimize activities, aligning with NOC and network KPIs.
- Coordinated technical teams to resolve complex incidents and supported subject matter experts.
- Contributed to onboarding new projects, ensuring smooth integration into NOC operations.
- Generated and delivered periodic incident ticket reports to management.
- Report to higher management critical incidents
- Support onboarding process for new staff in 1st Level NOC Hungary team with trainings

- Monitor 24h/7days the 2G, 3G and 4G Network, using fault management systems and specific NMS’s and performing initial analysis to identify the issues
- Investigate alarms on different Huawei, Tellabs equipments and technologies related to Radio Access and Core Network (GSM, UMTS, LTE, etc) or to transport Networks (SDH, DWDM, ATM, IP)
- Use software tools to identify and diagnose network status and issues
- Handle and escalate the technical problems to Back Office in order to solve the issues
- Use dedicated Trouble Ticketing applications for alarms handling and field personnel dispatching
- Perform phone interactions with local service providers regarding Radio network infrastructure (Power Company, Leased Line Company)
- Field engineers support
- Periodically perform telecom reports in order to reach the agreed KPI’s
- Participate in internal and external training sessions in order to permanently improve my technical skills