Andrei Cristian Preda
Konstanz
Kurzprofil
Detail-oriented professional with top skills in customer relations, problem-solving and recordkeeping.
Talented in addressing different service and product problems with thorough and positive style.
Knowledgeable customer service management professional successful at improving team productivity,
reducing escalated calls and increasing customer satisfaction scores.
Übersicht
4
4
years of professional experience
11
11
years of post-secondary education
Berufserfahrung
Customer Support German
Honor
Bucharest
2025.01 - 2026.07
- Handled end-to-end order management, including processing customer orders, tracking shipments, resolving delivery issues, and ensuring timely fulfillment.
Sales Representative
House of Vape
Konstanz
2023.11 - 2024.11
- Advising customers on e-cigarettes, e-liquids, and accessories at a specialty store.
Bar Manager
HANS IM GLÜCK
Konstanz
2022.12 - 2023.11
- Train new bar staff on procedures, product knowledge, and service protocols.
Ausbildung
Zeppelin-Gewerbeschule -
Zeppelin-Gewerbeschule
Konstanz 2020.07 - 2021.02
Realschule -
Geschwister-Scholl-Schule
Konstanz 2016.07 - 2020.07
School Gimnaziala Nr. 84 -
School Gimnaziala Nr. 84
Bucharest 2010.07 - 2016.06
Kompetenzen
- Multi-tasking
- Order management
- Call management
- Patience under pressure
- Problem solver
- Active listening
- Customer relations
- Call centre experience
Languages
Romanian
First language
German
Advanced
C1
English
Advanced
C1
Romanian
Proficient
C2
Zeitleiste
Customer Support German
Honor
2025.01 - 2026.07
Sales Representative
House of Vape
2023.11 - 2024.11
Bar Manager
HANS IM GLÜCK
2022.12 - 2023.11
Zeppelin-Gewerbeschule -
Zeppelin-Gewerbeschule
2020.07 - 2021.02
Realschule -
Geschwister-Scholl-Schule
2016.07 - 2020.07
School Gimnaziala Nr. 84 -
School Gimnaziala Nr. 84
2010.07 - 2016.06