Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Andrei Mihailescu

Andrei Mihailescu

Iași,România

Summary

Dynamic professional with a strong foundation in leadership, communication, and negotiation. Adept at relationship building and pragmatic problem-solving, leveraging skills in Salesforce and AI annotation to drive success. Committed to advancing career goals by utilising core competencies to deliver impactful results.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work history

AI moderator

Mindy Support
remote
05.2025 - Current
  • Monitoring, reviewing, and refining AI-generated outputs to ensure accuracy, clarity, and human-like communication
  • Providing structured feedback that improves the AI model's ability to understand natural language and respond in a more context-aware, empathetic way
  • Identifying inconsistencies, biases, or errors in AI responses and proposing corrections to enhance reliability
  • Collaborating in training processes that help AI systems interact more naturally, aligning them with real human communication patterns

Customer Service Provider

Teleperformance
Iași, Romania
05.2024 - 05.2025
  • Managed high volume of inbound calls for quick resolution of customer issues
  • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers
  • Assisted customers with varying questions using product knowledge and service expertise

Sales Representative

Optima Solutions Services
Iași, Romania
04.2023 - 07.2023
  • Built new customer relationships with prospects across the country in a fast-paced environment
  • Actively listened to prospects' needs and requirements, to recommend appropriate solutions
  • Ensured a high level of customer satisfaction and maintained positive client relationships

Sales Representative

Effective Communication
Stockholm, Sweden
09.2020 - 01.2022
  • Worked with Sweden's largest brands and a varied range of services, adapting to different products, services, and industries
  • Consistently exceeded expectations by going the extra mile to reach my targets
  • Successfully worked as part of a team to achieve business goals and offered innovative ideas for different problems

Telesales Representative

Home Call
Stockholm, Sweden
12.2018 - 07.2020
  • Prospected and closed sales by cold-calling leads, successfully negotiating deals, and overcoming objections
  • Built long-lasting relationships and facilitated customer retention
  • Collected and analyzed data to ensure a steep learning curve in my team's sales strategy
  • Followed up on potential leads from various sources, increasing conversion rate.
  • Provided constructive feedback to the management, contributing towards process improvement efforts.

Education

Digital Marketing -

Legendary Marketer

Social Science and Media -

Odengymnasiet
Stockholm, Sweden
08.2015 - 06.2018

Skills

  • Leadership
  • Communication
  • Negotiation
  • Pragmatism
  • Relationship building
  • Salesforce
  • AI Annotation

Languages

Romanian
Native language
English
Fluent
Swedish
Fluent
Romanian
Fluent

Timeline

AI moderator

Mindy Support
05.2025 - Current

Customer Service Provider

Teleperformance
05.2024 - 05.2025

Sales Representative

Optima Solutions Services
04.2023 - 07.2023

Sales Representative

Effective Communication
09.2020 - 01.2022

Telesales Representative

Home Call
12.2018 - 07.2020

Social Science and Media -

Odengymnasiet
08.2015 - 06.2018

Digital Marketing -

Legendary Marketer

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Andrei Mihailescu