Andrei Mihailescu
Iași,România
Summary
Dynamic professional with a strong foundation in leadership, communication, and negotiation. Adept at relationship building and pragmatic problem-solving, leveraging skills in Salesforce and AI annotation to drive success. Committed to advancing career goals by utilising core competencies to deliver impactful results.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
AI moderator
Mindy Support
remote
2025.05 - Current
- Monitoring, reviewing, and refining AI-generated outputs to ensure accuracy, clarity, and human-like communication
- Providing structured feedback that improves the AI model's ability to understand natural language and respond in a more context-aware, empathetic way
- Identifying inconsistencies, biases, or errors in AI responses and proposing corrections to enhance reliability
- Collaborating in training processes that help AI systems interact more naturally, aligning them with real human communication patterns
Customer Service Provider
Teleperformance
Iași, Romania
2024.05 - 2025.05
- Managed high volume of inbound calls for quick resolution of customer issues
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers
- Assisted customers with varying questions using product knowledge and service expertise
Sales Representative
Optima Solutions Services
Iași, Romania
2023.04 - 2023.07
- Built new customer relationships with prospects across the country in a fast-paced environment
- Actively listened to prospects' needs and requirements, to recommend appropriate solutions
- Ensured a high level of customer satisfaction and maintained positive client relationships
Sales Representative
Effective Communication
Stockholm, Sweden
2020.09 - 2022.01
- Worked with Sweden's largest brands and a varied range of services, adapting to different products, services, and industries
- Consistently exceeded expectations by going the extra mile to reach my targets
- Successfully worked as part of a team to achieve business goals and offered innovative ideas for different problems
Telesales Representative
Home Call
Stockholm, Sweden
2018.12 - 2020.07
- Prospected and closed sales by cold-calling leads, successfully negotiating deals, and overcoming objections
- Built long-lasting relationships and facilitated customer retention
- Collected and analyzed data to ensure a steep learning curve in my team's sales strategy
- Followed up on potential leads from various sources, increasing conversion rate.
- Provided constructive feedback to the management, contributing towards process improvement efforts.
Education
Digital Marketing -
Legendary Marketer
Social Science and Media -
Odengymnasiet
Stockholm, Sweden 2015.08 - 2018.06
Skills
- Leadership
- Communication
- Negotiation
- Pragmatism
- Relationship building
- Salesforce
- AI Annotation
Languages
Romanian
Native language
English
Fluent
Swedish
Fluent
Romanian
Fluent
Timeline
AI moderator
Mindy Support
2025.05 - Current
Customer Service Provider
Teleperformance
2024.05 - 2025.05
Sales Representative
Optima Solutions Services
2023.04 - 2023.07
Sales Representative
Effective Communication
2020.09 - 2022.01
Telesales Representative
Home Call
2018.12 - 2020.07
Social Science and Media -
Odengymnasiet
2015.08 - 2018.06
Digital Marketing -
Legendary Marketer