Andrei Minzareanu

• 2nd Level Support
• Support TV&Media applications, investigate why it fails, check API calls and fix some known issues
• Run deployments in Jenkins using pipelines. Using framework over Jenkins, used to manage infrastructure (create, deploy, update, delete new instances/components).
• Quickly responded to and resolved debugging issues within production systems, in order to minimize error and risk.
• Participate in deploy of new versions of application, debug encountered errors, investigate errors with dev team.
• Create procedures in order to facilitate our work
• Work with API calls, create new calls, run them using Postman
• Generate new tokens using Jenkins, update git repo with improvements(update list of drain instances)
• Participate in early stages of project, run tests using Postman, debug and create bug tickets for dev team
• Improve our platforms by creating scripts in Python/Bash: extract AWS IAM users which expire in less than 90 days
• Train new people, collaborate with them in order to wrap-up and improve their skills on existing solution

Python projects: Rock Paper Scissors, Password generator, Treasure Island, FizzBuzz, generate a list of age users from Amazon web services and send to slack, mount s3 bucket on ec2 instance with s3fs, create lambda and simple notification service to clear some files and send email.

• Liaised with clients to accurately determine system requirements and scope of work.
• Resolved technical issues highlighted by customers, alerting IT Team Leader and updating clients on progress.
• Deployed functional solutions by creating, adopting and implementing test plans for quality and integrity of systems.
• Automated manual tasks through scripting languages such as Python or Shell, boosting team productivity levels.
• Optimized build processes using tools such as Jenkins or Bamboo for fast feedback loops in development cycles.
• Provided 24/7 on-call support for critical systems, ensuring high availability and rapid issue resolution.

• 2nd level support
• Solve tickets that come from customers/ monitoring tools
• Monitor applications and propose solutions to improve availability
• Performed tests on new features and assure that all is 100% functional
• Established relations with customers in order to facilitate communication and better solving issues
• Collaborated closely with internal development teams to validate and rollout software patches, ensuring seamless updates for endusers
• Enhanced system performance for clients through proactive monitoring and troubleshooting of technical issues
• Contributed to the growth of the support team by participating in the hiring process and mentoring new hires
• Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations

On this role, main tasks were:

• Manage infrastructure using ansible and nginx. We had a farm of internal web sites, when new site should be live, we used ansible to copy from code, create directory tree, create users.
• I used terraform to manage our infrastructure. When we need to create ec2 instances, VPC, security groups or anything else in AWS, I was appointed to create them.
• For couple of months, I was assigned to work with a devops team, I used gitlab to create some pipelines and make sure our test environment was ready for testing.
• Stayed up-to-date on the latest developments in Linux technologies and best practices, sharing knowledge with team members to continuously improve processes and systems
• Resolved complex technical issues promptly by leveraging strong troubleshooting skills and root cause analysis techniques
• Collaborated with cross-functional teams to integrate new applications into existing infrastructure, ensuring smooth deployments and optimal performance

• As a Linux System Engineer working with SSPO, i provide daily operational and deployment activities in alignment with business needs, accountability for administration of service platforms
• Real time analysis of incidents and customer complaints while driving corrective actions in accordance with customer impact
• Handle pre-production and production environments related activities
• Perform and drive preventative maintenance
• Creating operation procedures and monitoring instruction sheets for Supervision Team
• Generating financial|KPI reports using Oracle PL/SQL, PHP|Mysql, Python|PyMongo|Mongodb
• In order to provide specific Marketing index needs for promotional campaigns
• Collaborating with IVA|OLPS Teams located in France in order to implement add-ons on cloud environment using Ansible
• Deploy Ansible packages in order to implement monitorization, create custom alarms in Nagios
• Deploy msi and rpm using Puppet
• Create environments in VMware Cloud and make basic configurations
• Setup databases, tnsnames and start/debug listener issues
• Also, I am debugging issues on database side(Oracle and Postgres).

• Software installing on customer equipments
• Configure equipments in order to be used
• Creating custom keyboards, test in house, correct them and send to customer for approve
• Reply at tickets that were coming from customers, solve issues via phone or email
• Solve issues on-site, when customer complains about a blocking situation
• Investigate network issues, application incorrect usage and solve them in SLA
• Run scripts in order to solve some cases, make inserts/updates/remove entries from DB
• Checking logs of application and reproduce issues with customer via phone
• Restarting services like apache, network and application process
• Install via phone in location machines and configure to work properly
• Creating test plans, simulate them in house and report them to external team in order to be fixed
• Implement new updates on application
• Make updates of application using VNC or Putty.
• I was managing over 100 customers, and assure that infrastructure is working as expected
• Provided expert support for end-users, ensuring optimal system performance and user satisfaction
• Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth
• Resolved complex technical issues through effective problem-solving techniques and root cause analysis

• Reply at phone calls from customers
• Create tickets in CRM, solve remote issues regarding incorrect usage of application
• Redirect complex issues to Level2 support team
• Create procedures for new colleagues
• Make training sessions with them, on different applications
• Connect to clients using VNC/Putty, and obtain logs/screenshots with errors
• Inform them when issue is solved.
• Assessed client needs through thorough questioning techniques before initiating troubleshooting procedures or escalating issues further up the chain of command
• Provided after-hours support during critical system updates or outages, minimizing downtime for users
• Identified opportunities for process automation, saving time on repetitive tasks while maintaining service quality standards

• Build servers from scratch
• Administrate domains: - register domains at ROTLD - install CentOS or Windows Server on machines - configure Cpanel - configure network - add addons/subdomains for new or existing accounts - create/modify/remove email accounts - create/modify/remove ftp accounts - create/modify/remove sql tables - analyze and identify issues on email server(Postfix) - block IPs who were making brute-force - administrate space of domain