Andrei Mitrica
Site Administrator, Customer Care
Amarastii De Jos,Dolj
Summary
Experienced Customer Care brings 3+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Site Administrator, Customer Care
Made With Love Romania
Bucharest
12.2019 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Coordinated site investigations, documented issues and escalated to solve the problems.
- Assisted call-in customers with questions and orders.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Education
High School Diploma -
Liceul Teoretic Amarastii De Jos
Amarastii De Jos, Romania 09.2015 - 06.2019
Skills
Custom order management
undefinedTimeline
Site Administrator, Customer Care
Made With Love Romania
12.2019 - Current
High School Diploma -
Liceul Teoretic Amarastii De Jos
09.2015 - 06.2019
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