Seasoned Lead Service Delivery Manager at ATOS IT Services and Solutions, adept in Major Incident Management and ITIL processes, with a proven track record in enhancing client satisfaction through effective people management and process improvement. Excelled in fostering customer relationships and achieving key KPIs, demonstrating accountability and resilience under pressure.
ITIL processes (Incident, Change, Problem, Configuration, Capacity))
People management
Responsible, Able to work under pressure, Accountable
Customer Relationship Management (CRM)
Foreign policy and diplomacy - Certificate of graduation - The Romanian Institute of Diplomacy, Ministry of Foreign Affairs, Bucharest, Romania. Issued Sep. 2015. Number 5749112016
> ITIL® Foundation Certificate in IT Service Management - AXELOS Global Best Practice GR750368262SA
Atos "Team Leader Curriculum 3.0" - Bronze Ribbon
Foreign policy and diplomacy - Certificate of graduation - The Romanian Institute of Diplomacy, Ministry of Foreign Affairs, Bucharest, Romania. Issued Sep. 2015. Number 5749112016