Summary
Overview
Work history
Education
Skills
Personal Information
Languages
Timeline
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Andrei Ioan Plitea

Andrei Ioan Plitea

Sibiu,Romania

Summary

Passionate hospitality professional with a solid foundation built upon completing both a university degree and a Master's program in hospitality, discovering my true passion within the food and beverage sector. Dedicated to delivering unparalleled quality and innovation in every aspect of beverage operations, I am committed to continuous growth and making a meaningful impact in the food and beverage industry.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work history

F&B supervisor (Internship)

Kona Village, A Rosewood Resort
Kona, Hawaii
11.2023 - 11.2024

Overseeing all aspects of beverage service, from crafting innovative cocktails to curating an extensive wine selection, ensuring every guest enjoys a taste of aloha with each sip.

Collaborating closely with culinary and service teams to create seamless dining experiences, aligning beverage offerings with the resort's unique Hawaiian heritage and commitment to sustainability.

Championing a culture of excellence and continuous improvement, fostering a dynamic and inclusive work environment where team members thrive and guests feel valued and appreciated.

Managed shift coverage to ensure production goals were consistently met, oversaw inventory control, placed nightly purchasing orders, and created staff schedules.

Data protection processing and customer care

E.ON Dialog
01.2023 - 10.2023
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Supported team by demonstrating respect and willingness to help.

Bartender

Sibiu
10.2021 - 10.2022
  • This job stands out as one of the most exceptional experiences in my career as an employee
  • Initially, I commenced my tenure as a bar-back, dedicating the first two weeks to familiarize myself with the establishment and my colleagues
  • Following this initial phase, a transformative event occurred when the bar manager offered me a bartending position, which became a turning point in my life
  • Assuming this role, I shouldered significant responsibilities, including addressing and resolving customer concerns
  • The following eleven months, I encountered numerous challenges that further strengthened my abilities
  • These experiences contributed to my personal growth and empowerment
  • The sense of joy and contentment I released in the workplace endeared me to my fellow employees, fostering an environment where we all enjoyed working together
  • Undoubtedly, this period represents the apogee of my professional journey and remains the most cherished phase of my life as an employee

Bartender/Waiter

Sibiu
05.2021 - 08.2021
  • Upon completing my graduation, I made the conscious decision to seek practical experience by joining one of the finest restaurants in Sibiu
  • Under the guidance and mentorship of the establishment's owner, I received valuable instructions, tips, and tricks to ensure the optimal satisfaction of our esteemed guests and deliver an exceptional dining experience

Receptionist

Sibiu
05.2019 - 09.2019
  • During the course of this internship, I successfully honed one of my key skills, which involves adeptly operating in high-pressure situations while effectively communicating and conveying information to individuals
  • Furthermore, I fulfilled the role of a receptionist in the camping area for a month and participated in a cross-training program, thereby acquiring additional competencies and knowledge
  • Notably, this internship significantly contributed to the enhancement of my language proficiency, particularly in German and English

Support Customer Care

E-ON - Dialog
Sibiu
02.2018 - 09.2018
  • During my initial employment, I had the opportunity to cultivate my customer service abilities, marking the commencement of my professional career
  • The project was already underway when I joined the team, though it encountered considerable challenges at the outset
  • The presence of inexperienced staff, coupled with a substantial influx of customers and workload, resulted in a high turnover rate with an average employment duration of approximately 6 months
  • Nevertheless, I received substantial support, primarily in the form of mentorship, which enabled me to effectively manage tasks independently

Education

MSc - International Tourism & Hospitality Business Management

American Hotel Academy
09.2022 - 09.2023

Bachelor of Arts (Hons) - International Hotel Business Management

American Hotel Academy
09.2018 - 09.2021

Skills

  • Microsoft Office Suite
  • Micros
  • Opera
  • Customer oriented
  • Leadership competence
  • Attention to Detail
  • Crisis management

Personal Information

Date of birth: 08/31/97

Languages

English
Fluent
Romanian
Native
German
Advanced
Spanish
Beginner

Timeline

F&B supervisor (Internship)

Kona Village, A Rosewood Resort
11.2023 - 11.2024

Data protection processing and customer care

E.ON Dialog
01.2023 - 10.2023

MSc - International Tourism & Hospitality Business Management

American Hotel Academy
09.2022 - 09.2023

Bartender

10.2021 - 10.2022

Bartender/Waiter

05.2021 - 08.2021

Receptionist

05.2019 - 09.2019

Bachelor of Arts (Hons) - International Hotel Business Management

American Hotel Academy
09.2018 - 09.2021

Support Customer Care

E-ON - Dialog
02.2018 - 09.2018
Andrei Ioan Plitea