Desire for learning, Sports, Travelling, Jogging
Andrei Lucian Pop
Customer Service Specialist
Cluj-Napoca
Summary
Developed exceptional communication and problem-solving abilities in fast-paced customer-focused environment. Skilled in addressing diverse customer needs and resolving issues efficiently, with focus on delivering excellent service. Possessing friendly and empathetic demeanor with passion for assisting others. Equipped with solid understanding of customer service principles and proficient in communication and conflict resolution.
Dedicated to creating positive customer experiences and building long-lasting relationships.
Aiming to transition into new field, leveraging transferable skills to contribute effectively in dynamic setting.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Customer Service Specialist
Banca Transilvania
11.2023 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Provided front-line support to individual and corporate clients, handling daily banking transactions and inquiries.
- Worked closely with internal departments to ensure seamless customer service.
- Managed high call volume while maintaining a courteous and professional demeanor.
Insurance Internship
Generali Group
04.2022 - 05.2022
- Prepared project presentations and reports to assist senior staff.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Communication Office Assistant, Research and Event Reporting
Etex Building Performance
11.2021 - 02.2022
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Collected and compiled data on event attendance, feedback, and engagement for reporting purposes.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Contributed to a positive work environment by fostering open communication among colleagues.
Assistant manager
House of God Onlus Foundation
01.2018 - 03.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Internship Assistant accountant
Divitec
03.2017 - 06.2017
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Reviewed general ledger entries and assessed accuracy.
Education
Bachelor's Degree - Finance and Banking
Babeș-Bolyai
Cluj-Napoca, Romania 10.2020 - 06.2023
High School Diploma - Administration, Finance and Marketing
I. I. S. Vincenzo Capirola
Leno, BS 09.2015 - 07.2020
"A. Zammarchi" Secondary School
Manerbio, BS, Italia09-2012
"Nicolae Iorga" Secondary School
Baia Mare, Romania09-2007
Skills
Customer service
Good communication skills
Complaint resolution
Customer relations
Excellent written and oral communication
Complaint handling
Problem resolution
Conflict mediation and Critical thinking
Process optimization
Call center experience
Decision-making
Certification
SMARTFIN@ISF vocational training seminar - academic laboratory
Interests
Timeline
Customer Service Specialist
Banca Transilvania
11.2023 - Current
SMARTFIN@ISF vocational training seminar - academic laboratory
10-2023
Insurance Internship
Generali Group
04.2022 - 05.2022
Communication Office Assistant, Research and Event Reporting
Etex Building Performance
11.2021 - 02.2022
Bachelor's Degree - Finance and Banking
Babeș-Bolyai
10.2020 - 06.2023
Assistant manager
House of God Onlus Foundation
01.2018 - 03.2018
Internship Assistant accountant
Divitec
03.2017 - 06.2017
High School Diploma - Administration, Finance and Marketing
I. I. S. Vincenzo Capirola
09.2015 - 07.2020
"A. Zammarchi" Secondary School
"Nicolae Iorga" Secondary School