Summary
Work History
Education
Skills
Hobbies: Sommelier & Felinology
Timeline
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Angelika Voros

Manager
Iasi

Summary

A visionary, organized and reliable candidate who deals with many priorities with a positive attitude. Ready to take on new career route to achieve team goals as well as learn new skills and qualifications.

Work History

Director/Tour Guide

Swen Tours
Colombo
03.2021 - 06.2022
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.

Manager of Operations

Parcel Connect
Dartford
07.2016 - 02.2020
  • Cooperation with Amazon Delivery. Coached, developed and trained current team members to reach business metrics.
  • Tracked and reported both individual and department productivity, quality and staffing levels and reported progress and concerns.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.


Bar and Lounge Manager

Boringdon Hall Hotel
Plymouth
04.2014 - 06.2016
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies
  • Crafted popular cocktail menu for customers preferring liquor and spirits to wine as well as menu items for seasonal offerings.


Waitress

Cruise Line Cunard
World Cruise
01.2012 - 01.2014
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

Completion of 4 Semesters. - Zootechnics

University of Life Sciences
Wrocław
10.2009 - 10.2011

High School Diploma -

High School Spec. Psychology And Biology
Wałbrzych
09.2006 - 05.2009

Skills

    Strategic planning and execution

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Hobbies: Sommelier & Felinology

I am certified sommelier, love good food and quality time with my pets.

Timeline

Director/Tour Guide

Swen Tours
03.2021 - 06.2022

Manager of Operations

Parcel Connect
07.2016 - 02.2020

Bar and Lounge Manager

Boringdon Hall Hotel
04.2014 - 06.2016

Waitress

Cruise Line Cunard
01.2012 - 01.2014

Completion of 4 Semesters. - Zootechnics

University of Life Sciences
10.2009 - 10.2011

High School Diploma -

High School Spec. Psychology And Biology
09.2006 - 05.2009

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Angelika VorosManager