Angelina Ulianets
Lifestyle Concierge
Odessa
Summary
Experienced and dynamic hospitality professional with over 9 years of success on luxury cruise ships. Specializes in guest engagement, entertainment and coordination. Proven track record in creating memorable guest experiences, boosting participation in onboard events, and ensuring operational excellence. Passionate about delivering superior service while maintaining safety standards.
Overview
7
7
years of professional experience
2025
2025
years of post-secondary education
4
4
Certifications
Work History
Lead Sports Staff
Royal Caribbean International
10.2024 - Current
- Supervised luxury recreational services, ensuring personalized guest experiences
- Led a team of 7 staff members for seamless entertainment
- Promoted premium activities such as iFly and FlowRider lessons, North Star and Laser Tag
- Exceeded guest satisfaction benchmarks by 3.5 points above target
- Boosted participation through strategic promotions
Senior Sports Staff
Royal Caribbean International
03.2018 - 10.2024
- Facilitated upscale recreational programs: FlowRider, North Star, zip lining, laser tag, bumper cars and family-friendly activities and events
- Provided exceptional service tailored to the needs of a diverse international guest base, improving guest satisfaction.
- Organized and hosted large-scale tournaments, significantly enhancing guest participation
Education
In Process of Achieving Bachelor's Degree - Navigation
National Marine Academy
Master's Degree - Philology
Izmail State University of Liberal Arts
Bachelor's Degree - Physical Education and Sports Coaching
Donetsk National University of Physical Education
Skills
- Luxury Guest Service & Engagement
- Activity Planning & Coordination
- Cross-Cultural Communication & Adaptability
- Teamwork and collaboration
- Problem-solving
- Decision-making
- Self motivation
- Time management abilities
- Critical thinking
- Active listening
- Organizational skills
Certification
STCW 4 Basic Safety Training, 2019
Why Me
With extensive experience in luxury cruise operations, guest engagement, and entertainment leadership, I am prepared to excel as a Lifestyle Concierge at Scenic. My skills in sales, booking management, and event promotions are complemented by training in crowd management and security awareness. I am dedicated to delivering unforgettable guest experiences while upholding the highest standards of ultra-luxury service, aligned with Scenic's prestigious brand values.
Additional Information
Certifications, Languages & Software
- STCW 4 Basic Safety Training
- Crowd Management Training
- Security Awareness Training
- Future Managers and Leaders Program
- English – Full Professional Proficiency
- Russian – Native/Bilingual
- Ukrainian – Native/Bilingual
- Spanish – Elementary
- Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
Timeline
Lead Sports Staff
Royal Caribbean International
10.2024 - Current
Senior Sports Staff
Royal Caribbean International
03.2018 - 10.2024
Master's Degree - Philology
Izmail State University of Liberal Arts
Bachelor's Degree - Physical Education and Sports Coaching
Donetsk National University of Physical Education
STCW 4 Basic Safety Training, 2019
Crowd Management Training
Security Awareness Training
Future Managers and Leaders Program
In Process of Achieving Bachelor's Degree - Navigation
National Marine Academy
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