Anita Chiculita

As an SAP ABAP Developer at IBM Romania, I have contributed to complex SAP projects focused on S/4HANA system conversions, custom development, and performance optimization. I delivered robust technical solutions using both classical and Object-Oriented ABAP to enhance reporting, forms, and interfaces. My work spanned multiple SAP modules, including FI, MM, SD, and EWM, with a strong emphasis on ensuring seamless integration and optimized business processes in dynamic environments.

Key Responsibilities & Achievements:

• Led development and enhancement of reports, Smart Forms, Adobe Forms, and ALV outputs, leveraging classical and OO ABAP techniques.
• Designed and maintained database objects (tables, views, data elements, domains) to support application needs.
• Architected a custom Smart Forms to XML conversion solution, significantly improving integration and archival workflows.
• Played a pivotal role in SAP Extended Warehouse Management (EWM) projects by developing tailored reports, interfaces, and enhancements that streamlined warehouse and logistics operations.
• Supported S/4HANA migration initiatives by adapting legacy code for HANA compatibility and optimizing performance using SQL Monitor, ATC, and Extended Program Checks.
• Implemented and customized BAPIs, Function Modules, IDOCs, User Exits, BADIs, and enhancement points to align technical solutions with business requirements.
• Collaborated closely with functional consultants and business users to translate complex requirements into efficient technical solutions.
• Conducted thorough debugging and root cause analysis of custom and standard SAP programs, ensuring prompt resolution of incidents.
• Actively contributed to testing phases, code reviews, and system performance tuning to uphold high-quality deliverables.
• Engaged in Business Partner development and integration within S/4HANA landscapes, enhancing data management and business processes.
• Expanded full-stack SAP knowledge by experimenting with SAP Fiori, RAP, and Business Application Studio (BAS) in prototype environments.
• Demonstrated strong analytical thinking, problem-solving skills, and adaptability in fast-paced and evolving project settings.

As an SAP ABAP Developer at Steelcase, I provided comprehensive technical and functional support primarily across SD, MM, PP, and FI modules in an Agile environment. I was responsible for incident resolution, system customizations, and enhancements to maintain seamless business operations. Collaborating closely with cross-functional teams and business users, I developed and optimized ABAP solutions, participated in client engagements, and ensured high system performance and stability.

Key Responsibilities & Achievements:

• Delivered end-to-end SAP support and troubleshooting, ensuring timely resolution of issues impacting business processes.
• Developed and maintained procedural and object-oriented ABAP code for reports, transactions, user exits, enhancements, and Smart Forms.
• Monitored SAP jobs and system health using dSeries tools for scheduling and validation.
• Conducted root cause analysis with tools like SQL Trace and ABAP Runtime Analysis to optimize system performance.
• Supported SAP processes related to IDoc Sales Order processing, Logistics Execution, Materials Management, Procurement, Invoicing, and Billing.
• Gathered requirements and created comprehensive documentation, including test plans and data sets, to align development with client needs.
• Collaborated effectively with business users and IT teams to deliver functional improvements and manage risks during critical incidents.

Official ABAP Academy Training – ABAP on HANA
Completed an intensive, hands-on training program focused on S/4HANA-ready ABAP development, with an emphasis on performance optimization, modern programming techniques, and real-world business scenarios.

Key competencies acquired:

• Developed advanced applications using Object-Oriented ABAP and modularization techniques
• Created ALV reports (Grid and List) and Web Dynpro interfaces for dynamic SAP UI
• Enhanced and modified standard SAP applications via User Exits, BAdIs, and the Enhancement Framework
• Built analytical reports and integration interfaces using RFCs, BAPIs, and IDOCs
• Performed efficient Open and Native SQL operations optimized for SAP HANA
• Applied tools like Code Inspector, SQL Trace, SQL Monitor, and Runtime Analysis for performance tuning
• Managed SPAU/SPDD adjustments during upgrade scenarios
• Developed custom Adobe Forms with JavaScript for dynamic formatting and validation logic
• Gained experience with FMEA (Failure Mode and Effects Analysis) integration into SAP processes
• Strengthened capabilities in Screen Painter, dialog programming, and ABAP Dictionary management

This training solidified my ability to deliver scalable, high-performance ABAP solutions fully aligned with S/4HANA development standards.

• Simplified complex data extraction processes by designing user-friendly ALV reports with interactive functionalities.
• Developed reusable code modules for faster project completion, resulting in accelerated delivery timelines.

As an Incident Manager, I was responsible for end-to-end coordination and resolution of support cases, ensuring timely communication, minimal disruption, and high-quality service delivery. I worked closely with Global Customer Technical Support teams using internal problem tracking systems to manage customer and internal escalations on behalf of Service Delivery Managers.

I monitored and reviewed incident reports, performed incident categorization and trend analysis, and identified recurring issues to help reduce the frequency and duration of critical incidents. In high-pressure situations, I managed blocking points, facilitated progression of stuck cases, and kept key stakeholders informed throughout the escalation lifecycle.

I collaborated with the Critical Management Escalation Team (CMET) to assist in managing customer critical situations and participated in organizing post-mortem reviews for major incidents, ensuring lessons learned were documented and applied to improve future processes.

Additionally, I was responsible for creating and delivering detailed weekly and monthly support case reports, including status summaries and usage insights. I provided sensitive case updates and escalation tracking to Service Delivery Managers and contributed to quarterly reports highlighting patterns and suggesting opportunities for proactive support strategies.

Through strong coordination, analytical reporting, and customer-facing communication, I ensured visibility, accountability, and continuous improvement across all stages of the incident lifecycle.

As a Contract Manager, I was responsible for overseeing the full contract lifecycle, ensuring compliance with legal and commercial terms, and mitigating risks across high-value engagements. I acted as a key liaison between project teams, legal counsel, and senior leadership to ensure contractual obligations were clearly understood and properly executed.

Key responsibilities included responding to complex inquiries regarding contract terms, obligations, and proposed revisions. I actively identified contractual risks and proposed practical, business-aligned solutions to ensure project continuity and protect organizational interests. I conducted ongoing reviews of contract performance and compliance, ensuring all deliverables, milestones, and service levels were met.

I was responsible for preparing and distributing contract status updates, managing NoLBA (No Letter of Business Authorization) situations, and escalating unresolved contractual or positioning issues to senior directors when necessary. I implemented and maintained Contract Management (CM) processes and ensured adherence to internal policies and procedures.

In a leadership capacity, I managed the daily workload of CM personnel and guided project or business teams involved in contract-related activities. I ensured legal and contractual issues were addressed efficiently by acting as the primary point of contact between delivery teams and legal functions. I also developed and integrated contract templates, tools, and methods tailored to engagement needs.

With a working knowledge of Accenture’s core business areas—System Integration and Outsourcing—I was able to communicate effectively with project executives and offer relevant, strategic guidance. I also contributed to capability development by providing training to new CM staff and supporting Tier 2 and Tier 3 CM governance structures and meetings.